I had been seeking a task functioning from home for some time and also will surrender. Most ‘work from home’ jobs that you locate on-line seem to be some type of pyramid or ‘begin your very own business’ plan. Paying a joining fee or getting their items for you to sell on? No many thanks!

One day I chose to have another little look and stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their careers page and also, after checking out the summary, a large wave of joy came me. Not just did I fit their requirements to a tee (meticulous student with a curious mind, strong capability to multi-task, high degrees of organisation 1800 contacts chat job as well as an inputting rate above 80 words per minute), it also looked like a job that I would truly enjoy to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me as well as used me a ‘Live Conversation Interview’; complying with on from the first application inquiries, this is the initial stage of the recruitment process.

I was rather delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s website. I opened my browser, mosted likely to The Chat Shop homepage and just clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of an informal inviting chat (which made me feel at ease). After that it was on to the major meeting. What was unusual was the fact that the discussion was extremely similar to an in person interview, except it was through live conversation!

The questions were about my previous experience, why I was obtaining the work, exactly how I would certainly manage specific scenarios and also my expertise of The Chat Store and their solutions.

Amy was looking to expose my staminas and weaknesses to figure out whether I can meet the high expectations that they set. She needed to know where I would certainly require a little additional training as well as where I can bring brand-new abilities to the team.

Why I desired the placement was additionally really important obviously. Although much of our team is spread across the UK, The Conversation Shop is definitely a close knit group with huge aspirations. Every one of us is an integral part of supplying the results that we provide for customers.

Needs, such as my inputting rate, were evaluated as well of course. Needing to convert multiple internet site visitors whilst providing consumer satisfaction indicates that you have to believe and kind quickly.

Amy likewise provided me the opportunity to ask any inquiries that I had, as well as she addressed them thoroughly. I enjoyed and also hoping that I succeeded in my live chat interview!

As you’ve most likely thought (by me writing this blog post) I did do well in my initial interview for the real-time chat job. I was invited to the next phase of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far but I was also extremely anxious! The good news is the telephone interview was not as terrifying as I when assumed and it was a lot more laid-back than formal.

I got asked about my pastimes, what I like to do in my extra time and also a few inquiries regarding the Live Conversation Representative placement. I also had some comments on my ‘Live Chat Interview’, which was great to listen to.

A lot of the inquiries that Joe asked had to do with my character. Joe stated that proceeding with everybody as well as becoming a part of The Conversation Store family was a very vital factor.

It was a pleasure to talk on the phone to my prospective future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and also I approved with wonderful enjoyment, obviously. I was over the moon and also I still am!

As soon as I had approved the offer I was emailed the agreements that required to be authorized digitally (just how awesome is that), my working hours, what group I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he described whatever I needed to find out about the “Live Chat Representative” position. I made certain to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other details I needed to know about the training process including specifically what would certainly occur. John was an enjoyment to speak to as well as I really felt comfortable chatting to him as he claimed he would be there for any kind of queries I may have if I am ever before unclear or stuck.


I have had a poor round of illness, which suggested I was unable to begin my training when arranged. Luckily The Chat Store are a bunch of remarkable individuals who are patiently waiting on me to be well enough again. I have never known such an understanding firm and I feel fortunate to be utilized by them.

Equally as I will surrender my job search, I came across The Conversation Shop. I’m excitedly waiting for getting well and beginning my training. Ideally I will be a totally fledged real-time chat agent quickly … watch this space, my following message will certainly tell you all about my journey via the training process.