I had actually been trying to find a task working from home for a while as well as was about to quit. The majority of ‘work from home’ work that you discover online appear to be some form of pyramid or ‘begin your own company’ scheme. Paying a signing up with charge or purchasing their products for you to sell on? No thanks!

Someday I determined to have an additional little appearance and found The Chat Store. I saw the “Live Conversation Representative” job on their careers page as well as, after reading the description, a big wave of joy came over me. Not only did I fit their requirements to a tee (thorough learner with an investigative mind, solid capacity to multi-task, high levels of organisation account coordinator social media marketing jobs as well as an inputting speed above 80 words per min), it likewise seemed like a task that I would truly like to do!

I used instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me and also used me a ‘Live Chat Meeting’; following on from the preliminary application concerns, this is the initial stage of the employment process.

I was instead thrilled as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s web site. I opened my web browser, mosted likely to The Chat Shop homepage as well as simply clicked the real-time conversation tab. I had gotten to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, that prepared and also waiting to begin my interview.

My interview began like any other: we introduced ourselves and had a little of a laid-back welcoming chat (which made me feel secure). After that it was on to the major interview. What was odd was the reality that the discussion was very similar to an in person meeting, other than it was via live conversation!

The inquiries were about my previous experience, why I was getting the job, exactly how I ‘d handle particular scenarios and also my understanding of The Chat Shop and also their solutions.

Amy was wanting to disclose my strengths and weak points to determine whether I can fulfill the high expectations that they set. She wanted to know where I would certainly need a little additional training and also where I can bring brand-new abilities to the team.

Why I wanted the placement was also extremely essential obviously. Although much of our team is spread throughout the UK, The Conversation Store is absolutely a close knit group with large ambitions. Each and every one people is an essential part of supplying the results that we do for clients.

Demands, such as my typing speed, were examined as well certainly. Having to convert numerous internet site visitors whilst offering customer complete satisfaction indicates that you need to assume and also kind quickly.

Amy additionally offered me the chance to ask any type of concerns that I had, and she answered them extensively. I was happy as well as really hoping that I succeeded in my online chat interview!

As you have actually most likely presumed (by me composing this article) I did succeed in my preliminary meeting for the online chat task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far yet I was also really nervous! Luckily the telephone meeting was not as scary as I as soon as thought as well as it was extra informal than formal.

I got asked about my pastimes, what I such as to do in my leisure as well as a few inquiries about the Live Chat Agent setting. I also had some responses on my ‘Live Conversation Meeting’, which was great to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe stated that proceeding with everybody and ending up being a part of The Chat Store household was a very crucial element.

It was an enjoyment to speak on the phone to my possible future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and I accepted with great pleasure, obviously. I mored than the moon as well as I still am!

Once I had actually approved the offer I was emailed the agreements that needed to be signed electronically (how awesome is that), my working hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hours and he described everything I required to understand about the “Live Conversation Representative” position. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) as well as other details I required to understand about the training procedure consisting of specifically what would certainly take place. John was a pleasure to speak with and also I really felt comfortable talking to him as he claimed he would certainly be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a poor spell of illness, which implied I was unable to begin my training when prepared. The Good News Is The Conversation Shop are a bunch of fantastic people that are patiently awaiting me to be well enough again. I have actually never recognized such a recognizing company and I really feel fortunate to be utilized by them.

Equally as I will quit my work search, I came across The Chat Store. I’m eagerly waiting for getting well and also starting my training. Hopefully I shall be a fully fledged live chat agent soon … see this space, my following post will certainly tell you everything about my trip with the training procedure.