I had been searching for a work working from residence for some time and will give up. Most ‘function from residence’ work that you find online seem to be some kind of pyramid or ‘start your own service’ system. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

One day I determined to have one more little appearance and encountered The Chat Shop. I saw the “Live Chat Agent” task on their jobs page and, after checking out the summary, a large wave of joy came me. Not only did I fit their needs to a tee (thorough learner with an investigative mind, strong ability to multi-task, high degrees of organisation alternatives to social media in job screening as well as an inputting rate above 80 words per minute), it additionally seemed like a task that I would actually love to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me as well as offered me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the initial stage of the employment process.

I was rather excited as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s web site. I opened my browser, went to The Chat Shop homepage and also just clicked the online conversation tab. I had gotten to my interview.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, who prepared as well as waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little of a casual welcoming conversation (which made me really feel at ease). After that it was on to the major meeting. What was odd was the truth that the conversation was extremely similar to a face-to-face interview, other than it was via live chat!

The concerns were about my previous experience, why I was making an application for the task, exactly how I ‘d take care of particular circumstances as well as my knowledge of The Chat Store and their services.

Amy was looking to expose my strengths as well as weak points to establish whether I might satisfy the high expectations that they set. She wanted to know where I would need a little additional training as well as where I might bring new skills to the group.

Why I wanted the placement was additionally extremely important certainly. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close weaved team with big aspirations. Every one people is an important part of supplying the outcomes that we provide for clients.

Needs, such as my inputting rate, were checked too of course. Having to transform numerous web site visitors whilst supplying consumer satisfaction suggests that you need to believe and type quickly.

Amy additionally gave me the possibility to ask any inquiries that I had, and also she addressed them thoroughly. I enjoyed as well as hoping that I did well in my online chat interview!

As you’ve most likely presumed (by me composing this article) I did do well in my preliminary interview for the live chat task. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far but I was likewise really anxious! Fortunately the telephone interview was not as frightening as I once believed as well as it was a lot more laid-back than formal.

I got asked about my hobbies, what I such as to do in my spare time as well as a few concerns regarding the Live Conversation Agent position. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everyone and also ending up being a part of The Conversation Shop household was a really important variable.

It was a pleasure to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and I approved with terrific pleasure, naturally. I mored than the moon as well as I still am!

As soon as I had approved the offer I was emailed the agreements that required to be signed electronically (just how great is that), my working hours, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he explained whatever I required to understand about the “Live Conversation Representative” position. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) and other information I needed to find out about the training process including specifically what would certainly take place. John was a pleasure to talk with and also I really felt comfy chatting to him as he stated he would certainly be there for any questions I may have if I am ever before uncertain or stuck.


I have had a bad bout of illness, which indicated I was incapable to start my training when organized. The Good News Is The Conversation Store are a lot of fantastic individuals who are patiently waiting on me to be all right again. I have actually never understood such a recognizing business and also I really feel blessed to be utilized by them.

Just as I will quit my task search, I stumbled across The Conversation Store. I’m eagerly waiting for healing and also starting my training. Hopefully I shall be a fully fledged live chat agent soon … enjoy this space, my next post will certainly tell you all about my trip with the training process.