I had been trying to find a work functioning from house for a while and was about to surrender. A lot of ‘function from residence’ tasks that you find online seem to be some kind of pyramid or ‘start your very own company’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

One day I decided to have one more little appearance and found The Chat Store. I saw the “Live Chat Agent” task on their careers page as well as, after reviewing the description, a large wave of happiness came by me. Not just did I suit their demands to a tee (meticulous learner with a curious mind, solid ability to multi-task, high levels of organisation amazondelivers.job/contact us chat as well as a keying speed above 80 words per minute), it also looked like a job that I would actually like to do!

I used immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s internet site. I opened my browser, went to The Conversation Shop homepage and just clicked the online conversation tab. I had gotten to my interview.

After introducing myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, who prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a bit of an informal inviting chat (that made me feel at ease). After that it was on to the main interview. What was odd was the truth that the conversation was extremely similar to a face-to-face interview, except it was through online conversation!

The questions were about my previous experience, why I was making an application for the work, just how I ‘d handle particular scenarios and also my understanding of The Chat Store and also their services.

Amy was aiming to expose my staminas as well as weaknesses to determine whether I might satisfy the high assumptions that they set. She wanted to know where I would certainly require a little additional training as well as where I might bring brand-new skills to the group.

Why I desired the placement was additionally very vital of course. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close weaved group with big ambitions. Every one people is an integral part of delivering the results that we do for clients.

Requirements, such as my keying speed, were tested as well certainly. Needing to convert multiple internet site site visitors whilst supplying consumer fulfillment suggests that you need to assume and also kind quickly.

Amy likewise gave me the chance to ask any type of inquiries that I had, as well as she addressed them thoroughly. I was happy and also really hoping that I succeeded in my online conversation meeting!

As you’ve possibly guessed (by me creating this article) I did succeed in my first interview for the live conversation task. I was welcomed to the following stage of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was additionally very worried! Luckily the telephone interview was not as frightening as I as soon as believed and it was a lot more informal than formal.

I obtained inquired about my hobbies, what I such as to do in my extra time as well as a couple of concerns about the Live Conversation Agent setting. I likewise had some comments on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe said that getting on with everyone as well as becoming a part of The Chat Store family members was a very important factor.

It was a pleasure to speak on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I accepted with fantastic pleasure, naturally. I was over the moon as well as I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be authorized electronically (how trendy is that), my working hours, what group I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and also he described everything I required to find out about the “Live Chat Representative” placement. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) and various other details I required to learn about the training procedure including exactly what would take place. John was a pleasure to talk with as well as I really felt comfy talking to him as he claimed he would certainly be there for any questions I might have if I am ever before not sure or stuck.


I have had a negative spell of illness, which meant I was not able to begin my training when set up. The Good News Is The Chat Store are a number of terrific people that are patiently waiting for me to be well enough once again. I have actually never ever understood such a comprehending firm and also I feel blessed to be employed by them.

Just as I was about to quit my job search, I stumbled across The Chat Store. I’m eagerly awaiting healing and beginning my training. Ideally I shall be a completely fledged live conversation agent quickly … enjoy this room, my next message will certainly inform you everything about my trip through the training process.