I had been trying to find a work functioning from home for some time and also will give up. The majority of ‘function from home’ tasks that you find online seem to be some kind of pyramid or ‘begin your very own organization’ system. Paying a signing up with charge or getting their products for you to sell on? No many thanks!

Eventually I decided to have an additional little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” task on their careers web page and also, after reading the description, a huge wave of happiness came over me. Not just did I fit their requirements to a tee (precise student with an analytical mind, strong capability to multi-task, high levels of organisation appen jobs social media evaluator as well as an inputting rate above 80 words per min), it also looked like a work that I would actually enjoy to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the employment procedure.

I was rather excited as I had actually never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s web site. I opened my web browser, went to The Conversation Store homepage and just clicked the live chat tab. I had actually arrived at my interview.

After introducing myself to a representative that was managing chat at the time, I was rapidly moved to Amy, that was ready and waiting to begin my meeting.

My meeting started like any other: we presented ourselves and had a little bit of a laid-back welcoming conversation (that made me feel secure). Then it was on to the primary interview. What was weird was the reality that the conversation was very similar to an in person interview, except it was via real-time chat!

The questions were about my previous experience, why I was obtaining the work, exactly how I would certainly handle certain scenarios and my knowledge of The Conversation Store and their solutions.

Amy was looking to reveal my toughness and also weak points to identify whether I might fulfill the high assumptions that they set. She wished to know where I would need a little extra training and where I can bring brand-new abilities to the team.

Why I wanted the placement was likewise extremely crucial of course. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close knit team with huge aspirations. Every one of us is an important part of delivering the outcomes that we do for customers.

Demands, such as my keying speed, were evaluated also naturally. Needing to convert multiple web site site visitors whilst giving consumer satisfaction means that you have to believe and also type fast.

Amy also offered me the opportunity to ask any inquiries that I had, and she answered them extensively. I enjoyed and also hoping that I succeeded in my real-time conversation meeting!

As you’ve probably guessed (by me composing this article) I did do well in my preliminary interview for the online conversation work. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far but I was likewise very anxious! Luckily the telephone interview was not as terrifying as I once believed as well as it was much more laid-back than official.

I obtained inquired about my hobbies, what I such as to do in my spare time and also a couple of questions about the Live Conversation Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe said that moving on with everybody as well as becoming a part of The Conversation Shop household was an extremely vital aspect.

It was an enjoyment to speak on the phone to my potential future managers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and also I accepted with great satisfaction, naturally. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (exactly how awesome is that), my working hours, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours as well as he discussed everything I needed to know about the “Live Conversation Agent” setting. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other information I required to know about the training process consisting of exactly what would take place. John was an enjoyment to talk with and I really felt comfortable talking to him as he said he would certainly be there for any type of inquiries I may have if I am ever uncertain or stuck.


I have had a poor spell of ill health, which suggested I was not able to begin my training when organized. Fortunately The Chat Shop are a lot of wonderful people who are patiently waiting on me to be all right once again. I have never ever understood such a recognizing firm and I feel fortunate to be employed by them.

Equally as I was about to surrender my job search, I came across The Conversation Store. I’m excitedly waiting for healing and starting my training. Hopefully I will be a fully fledged live chat representative quickly … see this area, my next blog post will tell you everything about my trip with the training procedure.