I had actually been searching for a job working from house for some time and was about to surrender. Most ‘work from residence’ jobs that you discover online seem to be some kind of pyramid or ‘begin your own business’ system. Paying a signing up with charge or acquiring their items for you to sell on? No many thanks!

One day I decided to have another little look and also found The Conversation Shop. I saw the “Live Chat Representative” work on their jobs web page and, after reviewing the summary, a big wave of joy came me. Not only did I suit their demands to a tee (careful learner with an investigative mind, strong ability to multi-task, high degrees of organisation apply social media coordinator job description as well as a keying rate above 80 words per minute), it also felt like a job that I would really love to do!

I applied quickly! I patiently awaited a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Shop, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the first application questions, this is the first stage of the recruitment process.

I was instead delighted as I had never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s web site. I opened my web browser, mosted likely to The Chat Store homepage and simply clicked the real-time conversation tab. I had gotten to my meeting.

After presenting myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, who was ready and waiting to begin my meeting.

My meeting began like any other: we presented ourselves and also had a little bit of an informal welcoming conversation (that made me really feel at ease). Then it was on to the main interview. What was unusual was the fact that the discussion was very similar to a face-to-face interview, other than it was using online conversation!

The questions were about my previous experience, why I was requesting the job, exactly how I would certainly handle certain scenarios and my understanding of The Chat Shop and also their services.

Amy was wanting to disclose my strengths as well as weaknesses to establish whether I could meet the high expectations that they establish. She would like to know where I would need a little additional training and also where I can bring new talents to the group.

Why I desired the placement was likewise extremely essential certainly. Although much of our team is spread throughout the UK, The Chat Store is certainly a close weaved group with huge passions. Each one of us is an important part of delivering the results that we provide for customers.

Demands, such as my inputting rate, were examined too obviously. Having to transform several site visitors whilst supplying consumer satisfaction indicates that you need to assume and kind fast.

Amy additionally provided me the chance to ask any kind of questions that I had, as well as she addressed them extensively. I mored than happy and wishing that I succeeded in my online conversation interview!

As you’ve possibly thought (by me writing this post) I did succeed in my first meeting for the online chat task. I was welcomed to the following phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much yet I was additionally really anxious! Luckily the telephone meeting was not as terrifying as I once believed as well as it was much more laid-back than formal.

I obtained asked about my pastimes, what I such as to do in my spare time and also a couple of inquiries concerning the Live Conversation Agent setting. I likewise had some comments on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked were about my character. Joe claimed that moving on with everyone and also coming to be a part of The Chat Shop family was a really essential variable.

It was an enjoyment to speak on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I approved with great enjoyment, certainly. I mored than the moon and I still am!

As soon as I had actually accepted the deal I was emailed the contracts that needed to be signed electronically (exactly how great is that), my functioning hours, what group I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hrs and he explained everything I required to know about the “Live Chat Representative” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also other details I needed to know about the training procedure including precisely what would certainly happen. John was a pleasure to speak to as well as I felt comfy talking to him as he stated he would be there for any kind of inquiries I might have if I am ever before uncertain or stuck.


I have had a bad round of illness, which suggested I was incapable to begin my training when organized. Thankfully The Conversation Shop are a lot of wonderful individuals who are patiently awaiting me to be well enough once again. I have never understood such an understanding business and also I really feel privileged to be employed by them.

Just as I was about to surrender my job search, I stumbled across The Chat Store. I’m eagerly awaiting getting well and also starting my training. With any luck I shall be a fully fledged real-time conversation agent soon … enjoy this space, my next post will certainly tell you all about my journey through the training procedure.