I had actually been looking for a job functioning from home for a while and was about to quit. A lot of ‘work from residence’ tasks that you discover on the internet appear to be some type of pyramid or ‘begin your own service’ plan. Paying a joining cost or buying their items for you to sell on? No thanks!

One day I determined to have an additional little look as well as encountered The Conversation Store. I saw the “Live Chat Agent” job on their careers page as well as, after reading the summary, a huge wave of joy came by me. Not just did I match their needs to a tee (thorough learner with an inquisitive mind, solid ability to multi-task, high levels of organisation bank of america live chat job and an inputting speed over 80 words per minute), it also felt like a work that I would truly enjoy to do!

I applied straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me as well as supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s site. I opened my browser, mosted likely to The Chat Store homepage and just clicked the online conversation tab. I had come to my interview.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, who prepared and waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a little bit of an informal inviting conversation (which made me really feel at ease). After that it was on to the major interview. What was odd was the reality that the discussion was really similar to an in person interview, except it was through online chat!

The concerns were about my previous experience, why I was applying for the job, how I ‘d take care of certain situations and my expertise of The Chat Store and also their solutions.

Amy was aiming to disclose my strengths as well as weaknesses to identify whether I might fulfill the high assumptions that they set. She would like to know where I would certainly need a little added training and also where I can bring new abilities to the group.

Why I wanted the position was also really crucial naturally. Although much of our group is spread out throughout the UK, The Chat Shop is absolutely a close knit team with big aspirations. Each one of us is an important part of providing the outcomes that we provide for customers.

Needs, such as my keying speed, were evaluated as well naturally. Having to convert several internet site visitors whilst giving customer contentment implies that you have to assume and also kind quickly.

Amy likewise provided me the possibility to ask any type of inquiries that I had, and also she answered them completely. I mored than happy and hoping that I did well in my online chat interview!

As you have actually most likely thought (by me creating this blog post) I did succeed in my first meeting for the online chat task. I was invited to the next phase of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much however I was additionally really worried! The good news is the telephone interview was not as terrifying as I when thought and it was a lot more casual than formal.

I obtained asked about my pastimes, what I like to do in my leisure and also a couple of questions about the Live Conversation Representative setting. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe said that moving on with everyone and becoming a part of The Conversation Shop household was a really vital element.

It was an enjoyment to talk on the phone to my potential future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and I approved with fantastic pleasure, certainly. I was over the moon as well as I still am!

When I had actually approved the offer I was emailed the contracts that needed to be signed electronically (just how great is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours and he described every little thing I needed to understand about the “Live Chat Agent” setting. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and other details I required to find out about the training process including precisely what would occur. John was an enjoyment to speak to and also I really felt comfortable talking to him as he said he would certainly be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a negative spell of ill health, which indicated I was unable to start my training when prepared. The Good News Is The Conversation Store are a number of terrific individuals that are patiently waiting for me to be well enough once more. I have never known such an understanding business and I feel blessed to be used by them.

Equally as I was about to quit my job search, I came across The Chat Shop. I’m excitedly awaiting recovering and beginning my training. Ideally I shall be a completely fledged real-time chat representative soon … watch this area, my next post will tell you everything about my journey via the training process.