I had been searching for a task working from residence for a while as well as was about to give up. A lot of ‘work from home’ tasks that you find online appear to be some kind of pyramid or ‘begin your very own organization’ plan. Paying a joining charge or acquiring their items for you to sell on? No many thanks!

Eventually I decided to have another little look and also encountered The Chat Shop. I saw the “Live Conversation Agent” job on their occupations page as well as, after reading the description, a large wave of happiness came me. Not just did I match their needs to a tee (meticulous student with an analytical mind, strong capability to multi-task, high levels of organisation bath and body works chat jobs and also an inputting speed over 80 words per min), it likewise seemed like a job that I would truly like to do!

I applied quickly! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the initial stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Store homepage and simply clicked the real-time conversation tab. I had gotten to my interview.

After presenting myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, who was ready and also waiting to start my meeting.

My interview began like any other: we introduced ourselves as well as had a bit of a casual welcoming chat (that made me feel comfortable). Then it was on to the primary interview. What was odd was the truth that the discussion was really similar to a face-to-face interview, except it was using real-time conversation!

The concerns had to do with my previous experience, why I was looking for the work, how I ‘d manage specific circumstances and also my expertise of The Chat Shop as well as their services.

Amy was wanting to expose my toughness as well as weak points to determine whether I might fulfill the high assumptions that they establish. She wished to know where I would certainly need a little additional training as well as where I can bring brand-new skills to the team.

Why I wanted the position was additionally really essential naturally. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close knit group with large ambitions. Each and every one people is an important part of delivering the results that we provide for customers.

Requirements, such as my keying speed, were tested as well naturally. Having to convert multiple internet site site visitors whilst giving customer satisfaction indicates that you have to believe and also kind quickly.

Amy also offered me the chance to ask any type of inquiries that I had, and she addressed them extensively. I was happy as well as really hoping that I did well in my online conversation meeting!

As you have actually possibly presumed (by me creating this article) I did succeed in my first meeting for the real-time conversation task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much yet I was likewise really nervous! Fortunately the telephone interview was not as scary as I once thought and it was more informal than formal.

I obtained asked about my hobbies, what I like to do in my extra time as well as a couple of inquiries regarding the Live Conversation Representative setting. I also had some feedback on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the questions that Joe asked had to do with my character. Joe stated that proceeding with everybody and also coming to be a part of The Chat Shop family members was a very vital factor.

It was an enjoyment to talk on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I accepted with terrific satisfaction, naturally. I was over the moon as well as I still am!

When I had actually approved the deal I was emailed the contracts that needed to be authorized electronically (how awesome is that), my working hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and also he discussed whatever I required to find out about the “Live Chat Agent” placement. I made certain to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I needed to understand about the training procedure including precisely what would certainly take place. John was an enjoyment to speak with and I really felt comfy talking to him as he said he would be there for any type of queries I may have if I am ever before unsure or stuck.


I have had a poor spell of ill health, which meant I was unable to start my training when prepared. Thankfully The Chat Shop are a lot of wonderful people who are patiently awaiting me to be well enough once again. I have never recognized such an understanding firm as well as I feel blessed to be utilized by them.

Equally as I will quit my task search, I stumbled across The Chat Store. I’m eagerly awaiting getting well and starting my training. Hopefully I shall be a totally fledged real-time conversation agent quickly … see this space, my following article will certainly tell you all about my journey via the training procedure.