I had actually been trying to find a job functioning from home for some time and also will give up. The majority of ‘function from house’ jobs that you locate on the internet seem to be some form of pyramid or ‘begin your very own business’ plan. Paying a signing up with charge or purchasing their items for you to sell on? No thanks!

Eventually I chose to have one more little look and encountered The Chat Shop. I saw the “Live Chat Agent” task on their occupations page and also, after checking out the description, a big wave of happiness came over me. Not only did I match their needs to a tee (precise student with an analytical mind, solid capacity to multi-task, high degrees of organisation bay area social media jobs as well as a keying rate over 80 words per min), it also appeared like a work that I would truly like to do!

I applied immediately! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me as well as used me a ‘Live Conversation Meeting’; adhering to on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s web site. I opened my internet browser, mosted likely to The Chat Shop homepage and also just clicked the real-time conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that prepared as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a little of a casual welcoming chat (that made me feel secure). Then it was on to the major interview. What was weird was the truth that the conversation was very similar to a face-to-face interview, other than it was via real-time chat!

The inquiries were about my previous experience, why I was obtaining the work, how I would certainly take care of specific circumstances and my expertise of The Conversation Store as well as their solutions.

Amy was looking to reveal my staminas and also weaknesses to identify whether I could meet the high assumptions that they establish. She wanted to know where I would certainly need a little extra training and where I might bring brand-new talents to the group.

Why I desired the placement was additionally really essential certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is certainly a close knit team with big passions. Every one people is an important part of delivering the results that we do for customers.

Demands, such as my inputting rate, were evaluated also certainly. Having to convert several web site site visitors whilst offering customer satisfaction suggests that you have to assume and kind quick.

Amy additionally gave me the chance to ask any type of concerns that I had, and she addressed them extensively. I was happy as well as really hoping that I did well in my live conversation meeting!

As you have actually possibly guessed (by me creating this article) I did do well in my initial interview for the online conversation job. I was welcomed to the following stage of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far however I was also very anxious! The good news is the telephone meeting was not as terrifying as I when believed and also it was more laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my spare time and also a couple of concerns regarding the Live Conversation Agent setting. I also had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked were about my character. Joe stated that getting on with everyone and also becoming a part of The Conversation Store family was a really important element.

It was an enjoyment to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … and also I accepted with excellent enjoyment, certainly. I was over the moon and also I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be authorized electronically (exactly how trendy is that), my working hours, what group I would be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he discussed every little thing I needed to know about the “Live Chat Representative” placement. I ensured to make lots of notes in my notebook as it is a great deal to absorb.

I was after that given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the process) and also other information I required to learn about the training process consisting of specifically what would certainly occur. John was a pleasure to speak to and I felt comfortable chatting to him as he claimed he would be there for any kind of inquiries I may have if I am ever before uncertain or stuck.


I have had a bad spell of illness, which suggested I was not able to start my training when prepared. The Good News Is The Chat Shop are a bunch of remarkable people who are patiently waiting for me to be well enough again. I have actually never ever known such an understanding business and also I feel blessed to be employed by them.

Just as I was about to give up my job search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and also starting my training. With any luck I shall be a fully fledged live chat agent quickly … watch this room, my following blog post will certainly tell you all about my trip via the training procedure.