I had been seeking a task functioning from house for a while as well as was about to give up. Many ‘function from home’ jobs that you find on the internet seem to be some type of pyramid or ‘begin your own company’ system. Paying a signing up with cost or buying their items for you to sell on? No thanks!

One day I decided to have an additional little look and discovered The Chat Store. I saw the “Live Chat Agent” task on their occupations page as well as, after reviewing the summary, a huge wave of happiness came me. Not just did I match their requirements to a tee (meticulous learner with an inquisitive mind, solid capability to multi-task, high degrees of organisation best job ads on social media and also a keying speed above 80 words per minute), it also seemed like a job that I would really enjoy to do!

I applied instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me and supplied me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s web site. I opened my browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time conversation tab. I had come to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, who prepared as well as waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little of a laid-back welcoming conversation (which made me really feel secure). After that it was on to the main interview. What was odd was the fact that the discussion was very comparable to an in person interview, except it was through live chat!

The questions had to do with my previous experience, why I was obtaining the work, exactly how I ‘d handle particular situations as well as my knowledge of The Conversation Shop as well as their services.

Amy was wanting to disclose my toughness and also weaknesses to determine whether I can meet the high assumptions that they establish. She wished to know where I would need a little extra training as well as where I can bring new skills to the group.

Why I wanted the setting was also really vital naturally. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit group with large ambitions. Each and every one people is an integral part of delivering the results that we do for customers.

Requirements, such as my typing speed, were evaluated too of course. Having to convert numerous website visitors whilst offering client complete satisfaction means that you have to assume and also kind quick.

Amy likewise provided me the opportunity to ask any concerns that I had, and also she addressed them thoroughly. I enjoyed as well as wishing that I succeeded in my live conversation meeting!

As you have actually probably presumed (by me creating this article) I did do well in my preliminary meeting for the live chat job. I was invited to the following phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was additionally really anxious! The good news is the telephone meeting was not as terrifying as I as soon as believed and also it was a lot more informal than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time and a couple of concerns regarding the Live Chat Representative position. I also had some responses on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the questions that Joe asked were about my individuality. Joe said that moving on with everyone and coming to be a part of The Chat Shop household was a very crucial factor.

It was an enjoyment to speak on the phone to my potential future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I accepted with terrific enjoyment, certainly. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that needed to be authorized electronically (exactly how great is that), my working hours, what group I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he discussed every little thing I needed to find out about the “Live Chat Agent” setting. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) as well as other information I required to learn about the training procedure consisting of exactly what would take place. John was a satisfaction to talk to and I felt comfortable talking to him as he claimed he would be there for any kind of inquiries I might have if I am ever before not sure or stuck.


I have had a negative bout of disease, which implied I was unable to start my training when set up. The Good News Is The Conversation Store are a lot of wonderful people that are patiently awaiting me to be well enough once more. I have actually never ever understood such a recognizing firm as well as I really feel privileged to be used by them.

Equally as I will quit my task search, I stumbled across The Conversation Shop. I’m eagerly awaiting recovering and beginning my training. Hopefully I will be a fully fledged live conversation representative soon … enjoy this space, my next post will inform you everything about my trip via the training procedure.