I had been looking for a job working from home for a while and was about to surrender. Many ‘function from residence’ tasks that you find online appear to be some form of pyramid or ‘begin your own service’ scheme. Paying a signing up with cost or getting their products for you to sell on? No thanks!
Someday I made a decision to have an additional little look and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” task on their professions web page as well as, after reading the summary, a big wave of joy came by me. Not just did I suit their requirements to a tee (careful student with a curious mind, strong capacity to multi-task, high levels of organisation best online social media jobs and a keying rate over 80 words per minute), it additionally seemed like a work that I would actually like to do!
I used straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.
Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment process.
I was rather delighted as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s internet site. I opened my web browser, went to The Chat Store homepage and also merely clicked the real-time chat tab. I had come to my meeting.
After introducing myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, who prepared and waiting to begin my meeting.
My meeting started like any other: we presented ourselves and had a bit of a casual welcoming chat (that made me feel at ease). After that it was on to the primary meeting. What was odd was the truth that the conversation was very similar to a face-to-face meeting, except it was through online conversation!
The inquiries had to do with my previous experience, why I was making an application for the work, just how I ‘d manage specific circumstances and also my knowledge of The Chat Shop and also their solutions.
Amy was looking to expose my strengths as well as weaknesses to establish whether I could satisfy the high expectations that they set. She wanted to know where I would certainly need a little added training and also where I can bring new talents to the group.
Why I wanted the setting was also really crucial certainly. Although much of our group is spread across the UK, The Conversation Shop is certainly a close knit team with big passions. Each and every one people is an indispensable part of providing the outcomes that we provide for customers.
Demands, such as my typing speed, were examined as well certainly. Having to transform multiple web site visitors whilst offering consumer fulfillment suggests that you have to assume as well as kind fast.
Amy likewise gave me the opportunity to ask any type of questions that I had, and also she answered them thoroughly. I mored than happy as well as wishing that I did well in my live chat interview!
As you’ve possibly guessed (by me writing this blog post) I did do well in my initial interview for the live conversation job. I was invited to the following stage of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.
This is the last stage of their recruitment procedure and I was proud that I had got this far but I was additionally extremely nervous! The good news is the telephone meeting was not as scary as I once believed and also it was extra casual than formal.
I got inquired about my pastimes, what I like to do in my spare time as well as a few concerns about the Live Chat Agent placement. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.
A lot of the inquiries that Joe asked were about my character. Joe said that proceeding with everybody and also becoming a part of The Chat Shop family was an extremely important factor.
It was an enjoyment to talk on the phone to my possible future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and I approved with excellent satisfaction, certainly. I mored than the moon as well as I still am!
As soon as I had accepted the offer I was emailed the contracts that needed to be signed digitally (exactly how trendy is that), my working hours, what team I would remain in and all of my log-in details ready for my training.
Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and he discussed every little thing I needed to learn about the “Live Chat Agent” placement. I made certain to make great deals of notes in my note pad as it is a great deal to take in.
I was then offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as various other details I required to find out about the training process consisting of specifically what would certainly happen. John was an enjoyment to talk to and also I really felt comfy chatting to him as he claimed he would certainly be there for any queries I may have if I am ever unsure or stuck.
I have had a bad round of disease, which meant I was incapable to start my training when arranged. The Good News Is The Chat Store are a number of wonderful individuals who are patiently awaiting me to be well enough again. I have never ever recognized such an understanding firm and also I feel blessed to be used by them.
Just as I was about to surrender my work search, I came across The Conversation Shop. I’m eagerly awaiting getting well and beginning my training. Hopefully I will be a completely fledged live chat agent quickly … see this space, my next post will inform you all about my trip with the training process.