I had been seeking a task working from residence for some time as well as was about to quit. Most ‘work from residence’ tasks that you locate on the internet seem to be some kind of pyramid or ‘begin your very own business’ scheme. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Eventually I chose to have another little look as well as found The Conversation Shop. I saw the “Live Chat Representative” work on their careers web page and also, after reading the description, a huge wave of happiness came by me. Not just did I suit their demands to a tee (meticulous learner with a curious mind, solid capability to multi-task, high levels of organisation best place to find social media jobs as well as a keying rate over 80 words per min), it also appeared like a job that I would actually enjoy to do!

I applied straight away! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Interview’; following on from the first application concerns, this is the first stage of the employment procedure.

I was rather thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s website. I opened my internet browser, mosted likely to The Chat Store homepage as well as just clicked the online conversation tab. I had actually arrived at my meeting.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that prepared and also waiting to start my meeting.

My interview started like any other: we introduced ourselves and had a little bit of a laid-back inviting conversation (which made me really feel comfortable). Then it was on to the primary interview. What was strange was the reality that the discussion was extremely comparable to a face-to-face meeting, except it was by means of live conversation!

The inquiries were about my previous experience, why I was requesting the job, just how I would certainly deal with certain situations as well as my expertise of The Conversation Store and their services.

Amy was seeking to expose my strengths and weaknesses to identify whether I can satisfy the high assumptions that they set. She wanted to know where I would need a little extra training and where I might bring new skills to the team.

Why I wanted the position was additionally very essential of course. Although much of our team is spread across the UK, The Conversation Store is certainly a close weaved team with huge ambitions. Each and every one people is an indispensable part of delivering the results that we do for clients.

Needs, such as my keying rate, were examined as well obviously. Needing to convert numerous site site visitors whilst providing client satisfaction implies that you need to think and also kind quickly.

Amy additionally provided me the opportunity to ask any kind of inquiries that I had, and also she addressed them extensively. I was happy and also wishing that I succeeded in my live chat interview!

As you have actually possibly guessed (by me creating this article) I did do well in my preliminary meeting for the live chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far however I was additionally very nervous! Fortunately the telephone meeting was not as frightening as I when believed and it was more casual than formal.

I obtained asked about my hobbies, what I such as to do in my leisure as well as a few inquiries about the Live Chat Agent position. I also had some responses on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that moving on with everyone and also ending up being a part of The Conversation Shop household was a really crucial aspect.

It was a pleasure to talk on the phone to my prospective future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I approved with excellent enjoyment, certainly. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be authorized digitally (exactly how cool is that), my working hours, what group I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted around 2 hours and also he described whatever I required to understand about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and also various other details I required to find out about the training process including precisely what would occur. John was a satisfaction to speak to as well as I really felt comfy talking to him as he said he would certainly be there for any type of questions I might have if I am ever unsure or stuck.


I have had a negative bout of ill health, which indicated I was not able to begin my training when arranged. The Good News Is The Chat Shop are a number of fantastic individuals that are patiently waiting on me to be well enough again. I have never known such an understanding company as well as I really feel fortunate to be used by them.

Equally as I will give up my task search, I stumbled across The Chat Store. I’m eagerly awaiting healing as well as starting my training. With any luck I shall be a totally fledged online chat agent soon … watch this space, my next post will certainly tell you all about my trip through the training procedure.