I had been searching for a task functioning from house for a while as well as was about to give up. A lot of ‘work from residence’ tasks that you find online seem to be some kind of pyramid or ‘start your own business’ scheme. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Someday I determined to have one more little look and also discovered The Conversation Store. I saw the “Live Chat Agent” work on their professions web page as well as, after checking out the description, a big wave of happiness came over me. Not just did I match their requirements to a tee (meticulous student with an analytical mind, strong ability to multi-task, high degrees of organisation best practices for using social media in job search and also a typing speed above 80 words per min), it likewise looked like a work that I would truly like to do!

I used straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me and also offered me a ‘Live Chat Meeting’; adhering to on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Store homepage and also simply clicked the online chat tab. I had arrived at my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, that prepared as well as waiting to begin my meeting.

My interview began like any other: we presented ourselves and had a little bit of a laid-back inviting chat (which made me really feel comfortable). After that it was on to the main interview. What was weird was the fact that the discussion was very comparable to a face-to-face meeting, except it was via real-time chat!

The concerns had to do with my previous experience, why I was requesting the job, how I ‘d manage specific situations and my understanding of The Conversation Store as well as their services.

Amy was wanting to expose my strengths and also weak points to identify whether I might satisfy the high assumptions that they establish. She needed to know where I would certainly need a little additional training and also where I might bring new skills to the group.

Why I wanted the placement was additionally very important of course. Although much of our group is spread out across the UK, The Chat Store is definitely a close weaved team with large passions. Each and every one people is an indispensable part of delivering the outcomes that we provide for customers.

Needs, such as my keying speed, were examined also obviously. Having to convert numerous internet site site visitors whilst offering customer complete satisfaction implies that you need to think and also type quickly.

Amy also gave me the opportunity to ask any concerns that I had, and also she answered them extensively. I enjoyed as well as hoping that I succeeded in my real-time conversation interview!

As you’ve most likely guessed (by me writing this blog post) I did succeed in my preliminary interview for the online conversation work. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much yet I was additionally really worried! The good news is the telephone interview was not as frightening as I once assumed and also it was extra informal than official.

I got asked about my leisure activities, what I like to do in my leisure as well as a few questions concerning the Live Chat Agent placement. I additionally had some feedback on my ‘Live Chat Interview’, which was great to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that moving on with everybody as well as becoming a part of The Chat Store household was a very essential element.

It was a satisfaction to speak on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I accepted with wonderful enjoyment, naturally. I mored than the moon and also I still am!

Once I had approved the offer I was emailed the agreements that required to be signed digitally (just how cool is that), my working hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted about 2 hours as well as he described everything I needed to know about the “Live Chat Agent” position. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) and other details I needed to know about the training process including exactly what would take place. John was a satisfaction to speak with and I felt comfy chatting to him as he claimed he would certainly be there for any type of questions I might have if I am ever before uncertain or stuck.


I have had a bad bout of disease, which implied I was unable to start my training when set up. The Good News Is The Chat Shop are a number of terrific people that are patiently awaiting me to be well enough again. I have never known such an understanding business as well as I really feel privileged to be employed by them.

Equally as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly awaiting recovering and also starting my training. Hopefully I will be a completely fledged live conversation agent quickly … view this room, my next article will certainly tell you everything about my trip with the training procedure.