I had been trying to find a task working from home for a while and also will surrender. A lot of ‘work from house’ work that you locate online seem to be some type of pyramid or ‘start your very own company’ plan. Paying a joining fee or buying their products for you to sell on? No many thanks!

Someday I determined to have an additional little look and came across The Chat Shop. I saw the “Live Chat Representative” work on their occupations web page and also, after checking out the summary, a large wave of happiness came by me. Not only did I match their requirements to a tee (careful learner with an analytical mind, strong capacity to multi-task, high levels of organisation best social media job ads as well as a keying rate above 80 words per minute), it also felt like a work that I would truly love to do!

I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was instead thrilled as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s website. I opened my internet browser, went to The Chat Shop homepage and also simply clicked the online conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, that was ready as well as waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a little of a laid-back welcoming chat (that made me feel at ease). Then it was on to the primary interview. What was weird was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was using live chat!

The inquiries were about my previous experience, why I was obtaining the work, how I would certainly deal with certain circumstances and also my expertise of The Chat Shop and their solutions.

Amy was wanting to expose my strengths as well as weak points to establish whether I might meet the high expectations that they set. She needed to know where I would certainly need a little added training and where I can bring new skills to the team.

Why I wanted the position was likewise really vital obviously. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close weaved group with big passions. Every one people is an important part of supplying the outcomes that we do for customers.

Demands, such as my inputting rate, were examined too certainly. Having to transform numerous website visitors whilst offering customer complete satisfaction suggests that you have to believe as well as kind quickly.

Amy likewise provided me the opportunity to ask any kind of questions that I had, and also she addressed them extensively. I enjoyed and hoping that I did well in my online conversation interview!

As you have actually probably guessed (by me composing this article) I did succeed in my preliminary interview for the online chat task. I was invited to the next stage of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far yet I was additionally very anxious! Fortunately the telephone meeting was not as terrifying as I once thought as well as it was more informal than official.

I got inquired about my pastimes, what I like to do in my spare time and also a few questions concerning the Live Chat Representative position. I likewise had some responses on my ‘Live Conversation Interview’, which was great to hear.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that moving on with everybody and ending up being a part of The Chat Shop family members was an extremely vital aspect.

It was a satisfaction to talk on the phone to my potential future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and also I approved with terrific pleasure, obviously. I mored than the moon and also I still am!

When I had approved the offer I was emailed the contracts that needed to be signed digitally (how awesome is that), my functioning hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hours and also he clarified every little thing I required to find out about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and various other information I required to learn about the training procedure consisting of exactly what would certainly happen. John was a satisfaction to speak with and I felt comfortable talking to him as he said he would be there for any type of inquiries I might have if I am ever before unclear or stuck.


I have had a bad bout of illness, which implied I was incapable to begin my training when prepared. Thankfully The Conversation Store are a number of wonderful people who are patiently waiting for me to be all right once more. I have actually never understood such a comprehending firm and I feel fortunate to be utilized by them.

Equally as I will quit my work search, I stumbled across The Chat Shop. I’m excitedly waiting for healing and also beginning my training. Hopefully I shall be a totally fledged real-time chat agent soon … enjoy this area, my following article will certainly tell you everything about my journey with the training process.