I had been searching for a work working from residence for a while as well as will quit. The majority of ‘function from home’ tasks that you discover on the internet appear to be some kind of pyramid or ‘begin your very own service’ system. Paying a joining cost or acquiring their products for you to sell on? No thanks!

Someday I determined to have one more little appearance and encountered The Conversation Store. I saw the “Live Chat Agent” work on their professions web page and also, after reviewing the description, a huge wave of happiness came over me. Not only did I fit their demands to a tee (thorough learner with a curious mind, solid capacity to multi-task, high levels of organisation best time to post jobs on social media and also an inputting speed above 80 words per minute), it additionally seemed like a job that I would really enjoy to do!

I applied instantly! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the initial stage of the employment process.

I was rather thrilled as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s internet site. I opened my web browser, mosted likely to The Chat Shop homepage as well as just clicked the online chat tab. I had actually come to my meeting.

After presenting myself to an agent that was managing chat at the time, I was promptly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a little bit of a casual welcoming chat (which made me really feel comfortable). After that it was on to the major meeting. What was strange was the reality that the discussion was extremely similar to a face-to-face meeting, except it was through real-time conversation!

The inquiries had to do with my previous experience, why I was applying for the job, how I ‘d manage certain circumstances and my knowledge of The Conversation Store and their solutions.

Amy was looking to reveal my strengths and weak points to determine whether I could satisfy the high assumptions that they set. She wanted to know where I would certainly need a little added training and also where I might bring brand-new abilities to the group.

Why I desired the position was additionally really essential certainly. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit team with big passions. Each and every one people is an essential part of delivering the results that we do for customers.

Needs, such as my inputting rate, were tested also of course. Needing to transform several website site visitors whilst providing client contentment implies that you need to believe and type quick.

Amy additionally provided me the possibility to ask any type of inquiries that I had, as well as she addressed them extensively. I was happy and also really hoping that I succeeded in my live chat interview!

As you’ve most likely guessed (by me composing this blog post) I did succeed in my first meeting for the online conversation task. I was invited to the following phase of the application process– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much yet I was also extremely nervous! The good news is the telephone meeting was not as terrifying as I when believed and also it was extra casual than formal.

I got asked about my pastimes, what I like to do in my spare time as well as a couple of questions regarding the Live Conversation Representative setting. I also had some feedback on my ‘Live Conversation Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked were about my character. Joe said that proceeding with everybody and coming to be a part of The Chat Store family was a very vital element.

It was a satisfaction to speak on the phone to my potential future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I accepted with great satisfaction, of course. I was over the moon and also I still am!

When I had accepted the deal I was emailed the contracts that needed to be authorized electronically (exactly how amazing is that), my working hrs, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted about 2 hours and also he discussed every little thing I required to find out about the “Live Chat Agent” position. I made certain to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and other details I required to learn about the training procedure including specifically what would certainly take place. John was a pleasure to talk to as well as I felt comfortable chatting to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever before unsure or stuck.


I have had a negative spell of ill health, which meant I was unable to begin my training when arranged. Fortunately The Chat Shop are a lot of wonderful people who are patiently waiting for me to be all right again. I have never ever understood such an understanding business and also I feel privileged to be utilized by them.

Just as I will quit my work search, I stumbled across The Conversation Shop. I’m excitedly awaiting getting well and beginning my training. Hopefully I shall be a completely fledged online conversation representative soon … see this area, my next blog post will certainly inform you everything about my journey with the training process.