I had been trying to find a job functioning from home for some time as well as will give up. A lot of ‘function from house’ tasks that you locate on the internet appear to be some type of pyramid or ‘start your own service’ scheme. Paying a joining charge or acquiring their products for you to sell on? No thanks!

Eventually I decided to have one more little appearance as well as came across The Chat Shop. I saw the “Live Chat Representative” task on their jobs page as well as, after checking out the description, a huge wave of joy came by me. Not just did I suit their requirements to a tee (thorough learner with an analytical mind, solid capability to multi-task, high levels of organisation big social media jobs as well as a keying speed over 80 words per min), it additionally appeared like a work that I would actually love to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; complying with on from the initial application questions, this is the first stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Shop’s website. I opened my internet browser, mosted likely to The Chat Shop homepage as well as simply clicked the real-time conversation tab. I had actually gotten to my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that prepared as well as waiting to begin my interview.

My interview started like any other: we presented ourselves as well as had a bit of a casual inviting conversation (that made me feel secure). Then it was on to the primary interview. What was strange was the reality that the conversation was very similar to an in person meeting, other than it was via real-time conversation!

The inquiries had to do with my previous experience, why I was getting the job, how I ‘d handle certain scenarios and my expertise of The Conversation Shop as well as their services.

Amy was looking to expose my strengths and also weaknesses to determine whether I might satisfy the high assumptions that they establish. She wished to know where I would certainly need a little extra training as well as where I might bring brand-new abilities to the group.

Why I wanted the position was additionally extremely important of course. Although much of our group is spread out throughout the UK, The Conversation Store is definitely a close knit team with large passions. Each one people is an integral part of supplying the outcomes that we do for customers.

Demands, such as my inputting speed, were checked too naturally. Needing to transform several internet site visitors whilst supplying consumer fulfillment suggests that you need to assume as well as type fast.

Amy additionally gave me the chance to ask any kind of questions that I had, and also she answered them thoroughly. I was happy and also wishing that I succeeded in my online chat interview!

As you have actually most likely presumed (by me composing this post) I did succeed in my initial interview for the real-time chat task. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much however I was also really anxious! Luckily the telephone meeting was not as frightening as I once believed and also it was much more laid-back than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time and a couple of concerns regarding the Live Chat Agent position. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everyone as well as coming to be a part of The Chat Shop family was a really vital factor.

It was an enjoyment to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and I accepted with terrific enjoyment, naturally. I was over the moon as well as I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed digitally (just how amazing is that), my functioning hrs, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained whatever I needed to learn about the “Live Conversation Representative” placement. I made sure to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then given the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other information I needed to find out about the training procedure consisting of precisely what would certainly occur. John was an enjoyment to talk with and also I really felt comfy talking to him as he stated he would be there for any inquiries I may have if I am ever unsure or stuck.


I have had a poor spell of ill health, which indicated I was not able to start my training when arranged. Thankfully The Chat Store are a number of fantastic individuals who are patiently awaiting me to be well enough once again. I have actually never understood such an understanding firm and I really feel blessed to be used by them.

Equally as I will give up my work search, I came across The Chat Shop. I’m eagerly waiting for healing as well as beginning my training. Ideally I shall be a fully fledged real-time chat representative quickly … watch this area, my next message will certainly inform you all about my journey via the training procedure.