I had actually been seeking a work working from house for a while and also was about to give up. The majority of ‘function from residence’ tasks that you locate on the internet appear to be some kind of pyramid or ‘start your very own company’ plan. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

One day I decided to have another little appearance as well as found The Conversation Store. I saw the “Live Chat Representative” task on their professions web page and also, after reading the description, a big wave of joy came over me. Not only did I fit their demands to a tee (meticulous learner with a curious mind, solid capability to multi-task, high levels of organisation bingo chat host jobs and also a keying speed over 80 words per min), it likewise looked like a task that I would really love to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the employment process.

I was instead excited as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s internet site. I opened my browser, went to The Chat Shop homepage and merely clicked the online chat tab. I had actually arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, who prepared and waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a bit of a laid-back inviting conversation (which made me feel at ease). Then it was on to the major meeting. What was strange was the truth that the discussion was extremely comparable to a face-to-face interview, other than it was through online chat!

The concerns had to do with my previous experience, why I was applying for the job, how I ‘d take care of certain circumstances as well as my knowledge of The Chat Shop and also their services.

Amy was aiming to reveal my strengths as well as weaknesses to figure out whether I can fulfill the high assumptions that they set. She wanted to know where I would need a little additional training and also where I can bring brand-new skills to the team.

Why I desired the placement was also really crucial naturally. Although much of our team is spread out across the UK, The Chat Shop is definitely a close weaved group with large ambitions. Each and every one of us is an important part of supplying the outcomes that we do for clients.

Demands, such as my inputting rate, were evaluated too certainly. Having to convert several web site site visitors whilst supplying customer fulfillment indicates that you need to believe as well as type quick.

Amy additionally provided me the possibility to ask any kind of questions that I had, as well as she answered them extensively. I was happy as well as really hoping that I succeeded in my live chat interview!

As you’ve probably thought (by me creating this article) I did succeed in my initial meeting for the real-time conversation task. I was invited to the following stage of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much yet I was additionally extremely worried! The good news is the telephone meeting was not as scary as I when assumed as well as it was more laid-back than formal.

I got inquired about my hobbies, what I like to do in my spare time and also a few questions concerning the Live Conversation Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was great to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe said that getting on with everyone and also coming to be a part of The Chat Store family was a really important factor.

It was a pleasure to talk on the phone to my potential future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and also I accepted with excellent pleasure, obviously. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that needed to be signed electronically (just how cool is that), my functioning hours, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hours as well as he described everything I needed to learn about the “Live Conversation Representative” position. I made certain to make great deals of notes in my notebook as it is a great deal to take in.

I was after that given the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and also other details I required to know about the training process consisting of specifically what would certainly take place. John was a satisfaction to speak with as well as I felt comfortable talking to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a negative spell of illness, which implied I was not able to start my training when set up. Thankfully The Conversation Shop are a lot of fantastic individuals that are patiently awaiting me to be all right again. I have actually never ever recognized such a comprehending business and I feel blessed to be employed by them.

Equally as I will quit my job search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and beginning my training. Hopefully I will be a totally fledged live conversation agent soon … see this area, my next message will tell you all about my trip with the training procedure.