I had been searching for a job functioning from home for some time as well as will give up. A lot of ‘work from home’ tasks that you locate online appear to be some form of pyramid or ‘begin your very own business’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

One day I made a decision to have an additional little look and encountered The Chat Store. I saw the “Live Conversation Agent” job on their jobs page and also, after reading the summary, a huge wave of joy came over me. Not only did I match their needs to a tee (meticulous student with an analytical mind, strong capacity to multi-task, high degrees of organisation bsm big social media jobs and also a typing speed above 80 words per minute), it also felt like a job that I would really enjoy to do!

I used straight away! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and offered me a ‘Live Chat Interview’; adhering to on from the initial application concerns, this is the first stage of the employment process.

I was rather thrilled as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s site. I opened my web browser, mosted likely to The Conversation Store homepage and merely clicked the online chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly moved to Amy, that prepared and waiting to start my meeting.

My meeting began like any other: we presented ourselves as well as had a little bit of a laid-back welcoming conversation (which made me really feel secure). After that it was on to the major meeting. What was strange was the reality that the conversation was really comparable to a face-to-face meeting, other than it was using online chat!

The concerns were about my previous experience, why I was applying for the job, exactly how I would certainly deal with particular situations and my understanding of The Conversation Shop as well as their solutions.

Amy was aiming to disclose my toughness and weaknesses to establish whether I might meet the high assumptions that they establish. She would like to know where I would certainly require a little added training and also where I could bring new abilities to the team.

Why I wanted the position was also very essential certainly. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close knit team with huge aspirations. Each one people is an essential part of supplying the results that we do for customers.

Requirements, such as my keying rate, were tested as well certainly. Having to convert several web site site visitors whilst supplying consumer contentment implies that you need to assume as well as kind quickly.

Amy likewise provided me the chance to ask any concerns that I had, and also she addressed them extensively. I mored than happy and also hoping that I succeeded in my online conversation meeting!

As you’ve most likely thought (by me composing this blog post) I did succeed in my initial meeting for the real-time chat task. I was invited to the following phase of the application procedure– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much but I was additionally very anxious! The good news is the telephone meeting was not as scary as I when thought as well as it was more laid-back than formal.

I got asked about my hobbies, what I such as to do in my spare time as well as a few questions about the Live Chat Agent setting. I additionally had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everybody and ending up being a part of The Conversation Shop household was a very vital variable.

It was a pleasure to speak on the phone to my prospective future bosses and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I approved with great satisfaction, naturally. I was over the moon as well as I still am!

Once I had approved the offer I was emailed the agreements that required to be signed digitally (exactly how amazing is that), my functioning hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and also he explained every little thing I needed to learn about the “Live Conversation Agent” placement. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) and other details I required to understand about the training procedure consisting of precisely what would certainly occur. John was a pleasure to speak to as well as I really felt comfortable chatting to him as he said he would be there for any kind of queries I might have if I am ever unclear or stuck.


I have had a bad spell of ill health, which suggested I was not able to start my training when arranged. Luckily The Chat Shop are a bunch of remarkable individuals who are patiently waiting for me to be well enough once more. I have never known such a recognizing business and I really feel privileged to be used by them.

Just as I will surrender my work search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and beginning my training. Hopefully I will be a totally fledged live conversation agent quickly … view this room, my next post will certainly tell you everything about my journey through the training process.