I had actually been trying to find a work working from house for a while and also was about to surrender. Many ‘work from residence’ jobs that you discover on-line seem to be some kind of pyramid or ‘begin your very own company’ system. Paying a joining cost or buying their items for you to sell on? No many thanks!

One day I determined to have one more little look and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their professions page and, after reading the summary, a big wave of joy came over me. Not only did I match their demands to a tee (precise learner with an analytical mind, solid capability to multi-task, high levels of organisation call center chat only positions job and a typing speed over 80 words per minute), it likewise looked like a task that I would really enjoy to do!

I used straight away! I patiently waited for a reply yet, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Conversation Meeting’; adhering to on from the preliminary application questions, this is the first stage of the employment procedure.

I was instead excited as I had actually never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s internet site. I opened my browser, went to The Chat Store homepage and merely clicked the real-time chat tab. I had actually arrived at my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly moved to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little bit of an informal welcoming conversation (which made me really feel at ease). After that it was on to the major interview. What was odd was the reality that the conversation was extremely comparable to an in person meeting, other than it was using live chat!

The questions were about my previous experience, why I was making an application for the job, just how I would certainly handle particular situations and also my understanding of The Chat Shop and their solutions.

Amy was aiming to reveal my toughness as well as weak points to identify whether I could meet the high assumptions that they set. She needed to know where I would certainly need a little added training and where I might bring new talents to the team.

Why I desired the placement was also very crucial obviously. Although much of our team is spread across the UK, The Chat Store is certainly a close knit group with big passions. Each one people is an integral part of delivering the outcomes that we do for clients.

Needs, such as my typing rate, were checked too obviously. Needing to transform multiple web site site visitors whilst offering consumer contentment suggests that you need to believe as well as kind quick.

Amy likewise provided me the possibility to ask any type of concerns that I had, and also she answered them completely. I enjoyed and also hoping that I did well in my live chat meeting!

As you have actually probably thought (by me composing this article) I did succeed in my preliminary interview for the online chat job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far but I was additionally very nervous! Fortunately the telephone interview was not as scary as I as soon as thought and it was more informal than official.

I obtained inquired about my hobbies, what I such as to do in my extra time as well as a couple of questions about the Live Chat Representative placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that getting on with everyone and becoming a part of The Chat Shop family members was a very important aspect.

It was a satisfaction to talk on the phone to my potential future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I approved with terrific enjoyment, obviously. I was over the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be authorized digitally (just how amazing is that), my functioning hrs, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he described every little thing I required to find out about the “Live Chat Representative” placement. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and we’re paid during the procedure) and other details I required to understand about the training process consisting of exactly what would occur. John was a pleasure to talk with and I felt comfortable talking to him as he stated he would be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a negative spell of illness, which implied I was unable to begin my training when set up. The Good News Is The Conversation Store are a lot of terrific individuals who are patiently waiting on me to be all right once again. I have actually never recognized such an understanding firm and I feel fortunate to be employed by them.

Equally as I will surrender my work search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as starting my training. With any luck I will be a fully fledged real-time chat agent quickly … enjoy this area, my next blog post will certainly tell you everything about my trip via the training procedure.