I had been seeking a work working from home for a while and will quit. A lot of ‘work from home’ jobs that you discover online seem to be some type of pyramid or ‘begin your own service’ plan. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

One day I decided to have another little appearance and also stumbled upon The Conversation Store. I saw the “Live Chat Agent” task on their careers web page and also, after checking out the description, a large wave of happiness came by me. Not only did I match their requirements to a tee (careful student with a curious mind, solid capacity to multi-task, high levels of organisation capital one chat agent job as well as a typing rate above 80 words per minute), it additionally seemed like a task that I would actually love to do!

I used quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Chat Interview’; complying with on from the preliminary application questions, this is the first stage of the employment process.

I was rather excited as I had actually never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s web site. I opened my web browser, went to The Conversation Shop homepage and also simply clicked the online conversation tab. I had gotten to my meeting.

After presenting myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, that prepared and also waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a bit of a laid-back inviting conversation (that made me feel at ease). Then it was on to the primary meeting. What was strange was the reality that the conversation was really similar to a face-to-face interview, other than it was via online conversation!

The concerns had to do with my previous experience, why I was requesting the task, just how I ‘d manage specific situations as well as my expertise of The Chat Store and their solutions.

Amy was seeking to disclose my staminas and also weak points to establish whether I might fulfill the high expectations that they establish. She needed to know where I would need a little added training and also where I could bring new skills to the group.

Why I wanted the setting was also very vital naturally. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close weaved team with large ambitions. Every one people is an important part of delivering the results that we do for customers.

Needs, such as my inputting speed, were checked also obviously. Needing to convert numerous site visitors whilst giving client complete satisfaction means that you have to assume and kind quickly.

Amy additionally offered me the chance to ask any questions that I had, as well as she answered them completely. I enjoyed as well as hoping that I succeeded in my online chat interview!

As you have actually probably thought (by me composing this article) I did succeed in my first interview for the online conversation task. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was additionally extremely worried! Thankfully the telephone interview was not as scary as I once thought as well as it was more casual than official.

I got inquired about my pastimes, what I such as to do in my spare time and also a couple of questions about the Live Chat Representative position. I also had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my character. Joe said that moving on with everyone as well as coming to be a part of The Chat Shop household was a really important variable.

It was an enjoyment to speak on the phone to my prospective future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and also I accepted with excellent satisfaction, of course. I was over the moon and I still am!

Once I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (how great is that), my working hours, what group I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and he explained every little thing I needed to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other information I needed to know about the training process including precisely what would take place. John was an enjoyment to talk to as well as I really felt comfy chatting to him as he stated he would be there for any questions I might have if I am ever before unclear or stuck.


I have had a negative spell of disease, which indicated I was incapable to start my training when arranged. Fortunately The Conversation Store are a number of remarkable individuals who are patiently waiting for me to be all right once more. I have actually never ever known such a comprehending firm as well as I feel fortunate to be used by them.

Equally as I will give up my task search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. Ideally I shall be a fully fledged real-time conversation agent soon … see this area, my following article will certainly inform you everything about my trip via the training process.