I had actually been seeking a task working from home for some time as well as will surrender. A lot of ‘work from house’ jobs that you discover on the internet seem to be some form of pyramid or ‘begin your very own company’ plan. Paying a joining charge or getting their items for you to sell on? No many thanks!

One day I determined to have one more little appearance as well as came across The Chat Store. I saw the “Live Chat Agent” task on their professions page and, after reviewing the summary, a huge wave of happiness came over me. Not only did I suit their requirements to a tee (thorough learner with a curious mind, solid ability to multi-task, high degrees of organisation chat about the job and also a keying rate over 80 words per minute), it also felt like a job that I would actually enjoy to do!

I used immediately! I patiently waited for a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and provided me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s site. I opened my web browser, went to The Conversation Store homepage and just clicked the online conversation tab. I had gotten to my interview.

After presenting myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who was ready and also waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a little of an informal welcoming chat (which made me really feel at ease). After that it was on to the primary meeting. What was strange was the reality that the discussion was really comparable to a face-to-face interview, other than it was through live chat!

The inquiries were about my previous experience, why I was requesting the task, exactly how I ‘d deal with certain situations and also my expertise of The Conversation Shop and their solutions.

Amy was looking to expose my toughness as well as weak points to establish whether I could satisfy the high assumptions that they establish. She needed to know where I would need a little additional training and also where I can bring brand-new skills to the group.

Why I desired the position was also extremely essential of course. Although much of our group is spread out throughout the UK, The Conversation Store is definitely a close weaved group with huge aspirations. Each one people is an essential part of providing the outcomes that we do for clients.

Requirements, such as my typing speed, were examined too certainly. Needing to transform several internet site visitors whilst supplying client contentment means that you have to think as well as kind quickly.

Amy also gave me the opportunity to ask any concerns that I had, and also she addressed them extensively. I was happy and also wishing that I did well in my live conversation meeting!

As you’ve most likely presumed (by me creating this article) I did succeed in my first interview for the online chat work. I was welcomed to the next stage of the application process– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far but I was additionally extremely nervous! The good news is the telephone meeting was not as frightening as I once assumed and also it was more laid-back than official.

I got asked about my pastimes, what I like to do in my leisure as well as a few inquiries regarding the Live Conversation Representative position. I additionally had some comments on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that moving on with everybody and also ending up being a part of The Chat Shop family members was an extremely important variable.

It was a pleasure to speak on the phone to my prospective future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … as well as I accepted with fantastic pleasure, obviously. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be authorized electronically (just how amazing is that), my working hours, what team I would certainly be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hrs as well as he discussed whatever I needed to know about the “Live Chat Representative” position. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was after that offered the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and various other information I required to learn about the training process consisting of exactly what would happen. John was a satisfaction to talk to as well as I felt comfy talking to him as he stated he would certainly be there for any type of inquiries I may have if I am ever unsure or stuck.


I have had a poor spell of ill health, which suggested I was not able to begin my training when set up. Thankfully The Chat Store are a number of terrific people that are patiently waiting on me to be all right once again. I have never known such a recognizing firm and also I really feel fortunate to be utilized by them.

Just as I will quit my work search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering as well as starting my training. Hopefully I shall be a completely fledged real-time conversation representative quickly … see this area, my next message will inform you all about my journey through the training process.