I had actually been looking for a task working from residence for some time and also was about to surrender. Most ‘work from residence’ work that you find on the internet seem to be some type of pyramid or ‘begin your very own service’ plan. Paying a joining fee or buying their products for you to sell on? No many thanks!

Eventually I decided to have an additional little look and discovered The Chat Shop. I saw the “Live Conversation Agent” task on their careers web page and also, after reading the summary, a big wave of happiness came me. Not only did I fit their needs to a tee (thorough student with an inquisitive mind, strong capacity to multi-task, high degrees of organisation chat advisor amazon jobs and also a keying rate above 80 words per minute), it also looked like a job that I would really like to do!

I used quickly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s site. I opened my web browser, went to The Chat Store homepage and also merely clicked the real-time conversation tab. I had come to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was quickly moved to Amy, that prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves and had a little of a casual inviting conversation (that made me feel at ease). After that it was on to the major interview. What was odd was the fact that the conversation was extremely similar to a face-to-face meeting, except it was through live chat!

The inquiries had to do with my previous experience, why I was looking for the work, just how I would certainly handle certain circumstances as well as my knowledge of The Conversation Store and their services.

Amy was seeking to reveal my staminas as well as weak points to establish whether I might meet the high assumptions that they establish. She would like to know where I would require a little additional training and also where I might bring new abilities to the team.

Why I wanted the position was also really essential certainly. Although much of our team is spread out across the UK, The Chat Store is absolutely a close knit team with huge aspirations. Each and every one people is an integral part of supplying the results that we do for customers.

Demands, such as my keying speed, were tested also of course. Having to transform numerous site site visitors whilst giving customer contentment indicates that you need to believe and also kind quick.

Amy also provided me the opportunity to ask any concerns that I had, as well as she addressed them thoroughly. I was happy and also hoping that I succeeded in my online conversation meeting!

As you have actually possibly presumed (by me writing this post) I did succeed in my first meeting for the online chat job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far yet I was additionally extremely worried! Thankfully the telephone meeting was not as scary as I when thought and also it was a lot more informal than official.

I obtained asked about my hobbies, what I like to do in my spare time and also a few inquiries regarding the Live Conversation Representative placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my character. Joe stated that proceeding with everyone and becoming a part of The Chat Store family was a very important aspect.

It was a satisfaction to speak on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and also I approved with great pleasure, certainly. I mored than the moon and also I still am!

As soon as I had approved the deal I was emailed the contracts that required to be signed electronically (exactly how awesome is that), my working hours, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours as well as he clarified every little thing I required to know about the “Live Chat Representative” placement. I ensured to make lots of notes in my notebook as it is a great deal to absorb.

I was after that given the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) as well as other details I needed to learn about the training procedure including specifically what would occur. John was an enjoyment to talk to as well as I felt comfy talking to him as he stated he would certainly be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a bad bout of ill health, which meant I was not able to begin my training when set up. Thankfully The Conversation Shop are a lot of remarkable people that are patiently waiting for me to be well enough again. I have actually never ever understood such a comprehending company and also I feel fortunate to be employed by them.

Just as I was about to surrender my task search, I stumbled across The Chat Shop. I’m eagerly waiting for healing and also beginning my training. Ideally I will be a completely fledged live chat agent quickly … see this room, my next article will inform you everything about my journey via the training process.