I had been searching for a task functioning from home for some time as well as was about to quit. Most ‘function from house’ tasks that you discover online seem to be some kind of pyramid or ‘begin your own business’ plan. Paying a signing up with fee or purchasing their items for you to sell on? No thanks!

Eventually I made a decision to have another little appearance as well as discovered The Conversation Store. I saw the “Live Chat Agent” task on their careers web page and, after checking out the description, a big wave of happiness came me. Not only did I fit their requirements to a tee (precise learner with a curious mind, strong capability to multi-task, high degrees of organisation chat agent from home jobs and also a keying rate above 80 words per min), it likewise appeared like a job that I would actually enjoy to do!

I used immediately! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the first application concerns, this is the first stage of the employment process.

I was instead excited as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s web site. I opened my browser, went to The Conversation Shop homepage and also simply clicked the live conversation tab. I had gotten to my meeting.

After presenting myself to a representative that was managing conversation at the time, I was rapidly transferred to Amy, who was ready and also waiting to start my meeting.

My meeting started like any other: we presented ourselves as well as had a little bit of a laid-back inviting chat (that made me really feel comfortable). Then it was on to the major interview. What was weird was the reality that the conversation was very similar to an in person interview, other than it was using online conversation!

The questions were about my previous experience, why I was requesting the job, how I ‘d manage certain scenarios and also my understanding of The Conversation Shop as well as their services.

Amy was seeking to expose my strengths and also weaknesses to figure out whether I could meet the high expectations that they establish. She would like to know where I would certainly need a little extra training as well as where I can bring brand-new talents to the group.

Why I desired the position was also very important certainly. Although much of our team is spread out across the UK, The Conversation Store is definitely a close weaved group with huge passions. Each one of us is an important part of delivering the results that we provide for customers.

Demands, such as my typing speed, were evaluated too certainly. Having to convert numerous internet site site visitors whilst providing consumer satisfaction indicates that you need to assume and kind fast.

Amy additionally provided me the chance to ask any questions that I had, as well as she answered them extensively. I mored than happy as well as wishing that I did well in my online conversation interview!

As you have actually most likely guessed (by me writing this post) I did do well in my initial meeting for the live chat work. I was invited to the following stage of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was also very anxious! Thankfully the telephone meeting was not as frightening as I when believed as well as it was a lot more casual than formal.

I obtained asked about my pastimes, what I such as to do in my leisure as well as a few inquiries concerning the Live Chat Representative placement. I additionally had some feedback on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe said that getting on with everyone and also coming to be a part of The Chat Store household was an extremely crucial element.

It was a pleasure to talk on the phone to my possible future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and also I accepted with great enjoyment, certainly. I was over the moon and I still am!

When I had accepted the offer I was emailed the agreements that needed to be authorized digitally (just how awesome is that), my functioning hrs, what group I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hours and he clarified whatever I needed to find out about the “Live Chat Representative” position. I made certain to make lots of notes in my notebook as it is a great deal to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) as well as other information I required to understand about the training procedure including specifically what would certainly happen. John was an enjoyment to talk to and also I felt comfy chatting to him as he claimed he would certainly be there for any type of questions I may have if I am ever unsure or stuck.


I have had a poor round of ill health, which suggested I was incapable to begin my training when set up. Thankfully The Conversation Store are a lot of wonderful individuals that are patiently waiting on me to be well enough again. I have never recognized such a comprehending company as well as I feel privileged to be used by them.

Equally as I was about to give up my job search, I stumbled across The Conversation Store. I’m eagerly awaiting healing and starting my training. Ideally I shall be a fully fledged live chat representative quickly … enjoy this space, my following post will inform you all about my trip with the training procedure.