I had actually been searching for a work functioning from residence for a while and was about to give up. The majority of ‘work from residence’ tasks that you discover on the internet appear to be some kind of pyramid or ‘begin your very own service’ scheme. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

Someday I made a decision to have one more little appearance as well as encountered The Conversation Store. I saw the “Live Chat Agent” work on their careers page and also, after checking out the description, a huge wave of joy came me. Not just did I match their requirements to a tee (meticulous learner with an inquisitive mind, solid capability to multi-task, high degrees of organisation chat agent job and an inputting speed above 80 words per minute), it also appeared like a job that I would actually enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the first stage of the employment process.

I was instead excited as I had never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s website. I opened my web browser, went to The Chat Store homepage and also just clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was handling chat at the time, I was promptly moved to Amy, that prepared and waiting to begin my meeting.

My interview started like any other: we introduced ourselves and also had a little of a casual welcoming conversation (that made me feel at ease). Then it was on to the primary meeting. What was odd was the truth that the conversation was very similar to a face-to-face interview, other than it was through real-time chat!

The inquiries were about my previous experience, why I was making an application for the work, how I would certainly deal with certain scenarios as well as my expertise of The Chat Shop as well as their services.

Amy was wanting to reveal my strengths and also weak points to establish whether I could fulfill the high assumptions that they establish. She would like to know where I would certainly require a little additional training as well as where I can bring new abilities to the group.

Why I wanted the position was additionally really essential naturally. Although much of our group is spread out across the UK, The Chat Store is certainly a close knit group with big passions. Each and every one people is an indispensable part of delivering the results that we provide for clients.

Requirements, such as my keying speed, were checked as well naturally. Having to convert multiple website site visitors whilst providing client satisfaction indicates that you have to believe and also kind fast.

Amy likewise gave me the opportunity to ask any type of inquiries that I had, and she addressed them extensively. I enjoyed and wishing that I did well in my online conversation interview!

As you have actually possibly presumed (by me creating this blog post) I did succeed in my initial meeting for the live chat work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much yet I was also very anxious! Thankfully the telephone meeting was not as frightening as I when believed and it was extra informal than formal.

I got inquired about my leisure activities, what I like to do in my extra time and also a couple of inquiries about the Live Chat Representative placement. I additionally had some responses on my ‘Live Chat Interview’, which was great to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe stated that proceeding with everybody and also coming to be a part of The Conversation Shop family was a very crucial variable.

It was a satisfaction to speak on the phone to my possible future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and also I approved with great pleasure, of course. I was over the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that needed to be signed electronically (exactly how awesome is that), my functioning hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours and he discussed whatever I needed to know about the “Live Chat Representative” position. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I needed to understand about the training procedure including precisely what would happen. John was a pleasure to talk to and I felt comfy talking to him as he claimed he would be there for any type of queries I may have if I am ever not sure or stuck.


I have had a negative bout of illness, which implied I was unable to start my training when set up. Fortunately The Chat Shop are a number of wonderful individuals that are patiently waiting on me to be well enough again. I have never recognized such an understanding firm and I really feel blessed to be employed by them.

Just as I was about to give up my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for getting well as well as beginning my training. Hopefully I will be a fully fledged real-time chat representative quickly … enjoy this room, my following blog post will certainly inform you everything about my trip via the training procedure.