I had been seeking a job working from residence for a while as well as was about to give up. The majority of ‘work from house’ tasks that you locate on the internet seem to be some kind of pyramid or ‘begin your own organization’ scheme. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

Eventually I determined to have one more little appearance and also discovered The Chat Store. I saw the “Live Chat Agent” job on their jobs page and, after reviewing the summary, a large wave of happiness came me. Not only did I fit their demands to a tee (precise student with a curious mind, strong capability to multi-task, high levels of organisation chat agent jobs costa rica as well as a typing speed over 80 words per min), it additionally felt like a job that I would really enjoy to do!

I used immediately! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me and used me a ‘Live Chat Interview’; complying with on from the initial application questions, this is the initial stage of the employment process.

I was instead excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and simply clicked the real-time chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was quickly transferred to Amy, that was ready and waiting to start my interview.

My interview started like any other: we introduced ourselves as well as had a bit of a laid-back inviting chat (which made me really feel at ease). After that it was on to the main interview. What was unusual was the truth that the discussion was very similar to a face-to-face interview, other than it was via live chat!

The inquiries were about my previous experience, why I was obtaining the job, just how I would certainly take care of particular situations and also my expertise of The Conversation Shop and their services.

Amy was aiming to disclose my strengths and also weaknesses to determine whether I might meet the high assumptions that they set. She would like to know where I would certainly require a little additional training and also where I can bring new abilities to the team.

Why I desired the setting was additionally extremely important certainly. Although much of our team is spread out across the UK, The Chat Store is certainly a close knit team with large ambitions. Each one of us is an indispensable part of supplying the results that we provide for customers.

Requirements, such as my typing rate, were examined too certainly. Needing to transform several web site site visitors whilst supplying client satisfaction implies that you have to think and also kind quick.

Amy likewise provided me the opportunity to ask any type of inquiries that I had, as well as she addressed them completely. I enjoyed and really hoping that I succeeded in my online chat meeting!

As you’ve probably guessed (by me writing this article) I did succeed in my initial meeting for the online chat task. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far yet I was also extremely anxious! Thankfully the telephone interview was not as terrifying as I as soon as thought as well as it was extra casual than official.

I obtained asked about my pastimes, what I like to do in my leisure and a couple of questions concerning the Live Chat Agent placement. I additionally had some responses on my ‘Live Chat Meeting’, which was wonderful to listen to.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that moving on with everybody as well as ending up being a part of The Conversation Shop family was a very important variable.

It was a satisfaction to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I accepted with fantastic pleasure, naturally. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be signed electronically (exactly how great is that), my functioning hrs, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs and also he explained whatever I required to find out about the “Live Chat Representative” placement. I saw to it to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I required to find out about the training process consisting of precisely what would certainly occur. John was a satisfaction to speak to and also I felt comfy talking to him as he said he would be there for any kind of inquiries I may have if I am ever unsure or stuck.


I have had a poor bout of disease, which meant I was unable to start my training when set up. Thankfully The Chat Shop are a lot of remarkable individuals who are patiently waiting on me to be well enough once more. I have actually never ever understood such a comprehending business as well as I really feel fortunate to be used by them.

Equally as I will give up my job search, I came across The Conversation Store. I’m excitedly waiting for recovering and beginning my training. Hopefully I shall be a totally fledged online chat representative quickly … see this space, my next post will certainly tell you all about my journey with the training procedure.