I had actually been searching for a work functioning from home for a while and also was about to surrender. Most ‘work from residence’ jobs that you discover online appear to be some form of pyramid or ‘begin your own business’ system. Paying a signing up with cost or purchasing their items for you to sell on? No thanks!

Someday I made a decision to have an additional little look as well as discovered The Conversation Store. I saw the “Live Chat Agent” job on their careers page and also, after reading the description, a big wave of joy came over me. Not just did I match their requirements to a tee (careful learner with an investigative mind, strong ability to multi-task, high degrees of organisation chat agent jobs in india as well as an inputting rate above 80 words per minute), it additionally appeared like a job that I would truly like to do!

I applied immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the initial application concerns, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s site. I opened my web browser, went to The Conversation Store homepage as well as just clicked the real-time conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was handling conversation at the time, I was swiftly moved to Amy, who was ready and waiting to begin my interview.

My meeting began like any other: we introduced ourselves and had a little of a laid-back welcoming conversation (that made me feel at ease). Then it was on to the main interview. What was unusual was the reality that the discussion was really similar to an in person interview, other than it was using real-time chat!

The questions had to do with my previous experience, why I was making an application for the job, just how I ‘d deal with specific scenarios and my expertise of The Chat Shop and also their services.

Amy was looking to disclose my staminas and also weak points to establish whether I could fulfill the high assumptions that they set. She wished to know where I would certainly require a little added training as well as where I can bring brand-new talents to the group.

Why I wanted the position was additionally extremely essential of course. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close knit team with huge aspirations. Each and every one of us is an essential part of providing the results that we do for clients.

Needs, such as my keying rate, were checked too obviously. Needing to convert numerous internet site visitors whilst offering consumer satisfaction means that you have to assume and also type quickly.

Amy additionally offered me the opportunity to ask any type of inquiries that I had, and she addressed them completely. I enjoyed and hoping that I succeeded in my live conversation meeting!

As you have actually possibly guessed (by me composing this article) I did do well in my initial meeting for the live conversation work. I was invited to the next phase of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was also very worried! The good news is the telephone interview was not as frightening as I when assumed as well as it was more casual than formal.

I got asked about my leisure activities, what I such as to do in my extra time and also a few questions about the Live Chat Representative setting. I additionally had some feedback on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked were about my character. Joe said that moving on with everyone and becoming a part of The Conversation Shop family was a really crucial factor.

It was a pleasure to speak on the phone to my prospective future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … as well as I approved with excellent pleasure, obviously. I mored than the moon as well as I still am!

Once I had accepted the deal I was emailed the contracts that needed to be authorized electronically (exactly how great is that), my functioning hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he clarified whatever I required to learn about the “Live Conversation Agent” placement. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other details I required to understand about the training process consisting of exactly what would certainly happen. John was an enjoyment to talk with and I really felt comfortable talking to him as he claimed he would be there for any kind of queries I may have if I am ever before unclear or stuck.


I have had a poor round of ill health, which indicated I was incapable to start my training when organized. Thankfully The Chat Store are a number of wonderful individuals that are patiently waiting for me to be well enough once more. I have never understood such an understanding company and I really feel fortunate to be employed by them.

Just as I will quit my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well and also beginning my training. Ideally I shall be a fully fledged live chat representative soon … see this space, my next article will inform you everything about my journey via the training procedure.