I had actually been looking for a task functioning from residence for some time as well as will give up. A lot of ‘work from house’ jobs that you find online appear to be some type of pyramid or ‘begin your own company’ plan. Paying a joining fee or acquiring their items for you to sell on? No many thanks!

Someday I made a decision to have an additional little look and discovered The Chat Store. I saw the “Live Chat Agent” job on their careers web page and also, after reviewing the description, a large wave of happiness came me. Not just did I match their requirements to a tee (meticulous learner with a curious mind, solid ability to multi-task, high degrees of organisation chat agent jobs no experience and also an inputting rate above 80 words per min), it additionally appeared like a work that I would actually enjoy to do!

I used immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s web site. I opened my browser, went to The Conversation Store homepage and simply clicked the live conversation tab. I had arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was promptly moved to Amy, who prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves and also had a little of a casual welcoming conversation (which made me feel comfortable). Then it was on to the primary meeting. What was weird was the reality that the discussion was very comparable to an in person interview, other than it was via online chat!

The inquiries had to do with my previous experience, why I was making an application for the task, exactly how I would certainly take care of specific situations and also my knowledge of The Conversation Store as well as their solutions.

Amy was aiming to expose my strengths and also weaknesses to establish whether I might meet the high expectations that they set. She wished to know where I would certainly require a little added training and where I might bring new skills to the group.

Why I desired the placement was likewise very crucial obviously. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close weaved team with large aspirations. Each one of us is an essential part of delivering the outcomes that we do for clients.

Demands, such as my keying speed, were examined too obviously. Needing to transform several site site visitors whilst offering consumer fulfillment means that you have to think as well as kind fast.

Amy likewise provided me the chance to ask any kind of inquiries that I had, as well as she answered them extensively. I enjoyed as well as wishing that I succeeded in my real-time conversation interview!

As you have actually possibly thought (by me creating this article) I did succeed in my first meeting for the live chat work. I was invited to the next stage of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much yet I was likewise very nervous! Luckily the telephone interview was not as frightening as I when thought as well as it was extra casual than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a couple of concerns about the Live Conversation Representative setting. I likewise had some feedback on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked were about my character. Joe stated that getting on with everybody and ending up being a part of The Chat Shop family was a really essential aspect.

It was an enjoyment to talk on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … as well as I accepted with excellent pleasure, obviously. I mored than the moon as well as I still am!

When I had actually approved the offer I was emailed the agreements that required to be authorized electronically (just how trendy is that), my functioning hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hours and he clarified whatever I required to find out about the “Live Chat Agent” placement. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the procedure) and other details I needed to know about the training process including exactly what would take place. John was an enjoyment to talk to and also I really felt comfortable talking to him as he said he would be there for any type of questions I may have if I am ever unclear or stuck.


I have had a negative round of ill health, which implied I was incapable to begin my training when arranged. Fortunately The Chat Shop are a number of remarkable individuals who are patiently waiting for me to be well enough once more. I have never understood such an understanding firm as well as I really feel privileged to be utilized by them.

Just as I will surrender my work search, I stumbled across The Conversation Store. I’m eagerly waiting for healing and beginning my training. With any luck I shall be a fully fledged live chat representative soon … enjoy this space, my following blog post will certainly tell you all about my trip through the training procedure.