I had actually been searching for a work working from home for some time and was about to quit. Many ‘work from home’ jobs that you locate on-line seem to be some form of pyramid or ‘start your own company’ scheme. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

One day I made a decision to have one more little appearance as well as stumbled upon The Conversation Store. I saw the “Live Conversation Representative” task on their careers page as well as, after reviewing the description, a large wave of joy came me. Not just did I suit their demands to a tee (meticulous student with a curious mind, solid ability to multi-task, high degrees of organisation chat agent jobs online reddit and an inputting rate over 80 words per minute), it also looked like a work that I would really love to do!

I applied straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also supplied me a ‘Live Chat Meeting’; following on from the preliminary application concerns, this is the first stage of the employment procedure.

I was instead excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s web site. I opened my browser, went to The Chat Store homepage as well as merely clicked the real-time chat tab. I had arrived at my interview.

After presenting myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that prepared and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a bit of a laid-back welcoming chat (that made me feel secure). After that it was on to the main meeting. What was strange was the truth that the discussion was extremely comparable to an in person interview, other than it was by means of online conversation!

The inquiries had to do with my previous experience, why I was requesting the task, exactly how I ‘d take care of particular situations as well as my knowledge of The Conversation Store as well as their solutions.

Amy was aiming to expose my toughness and also weak points to determine whether I could meet the high expectations that they establish. She wanted to know where I would certainly need a little added training as well as where I might bring brand-new talents to the team.

Why I wanted the setting was also very vital of course. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close weaved team with big ambitions. Each and every one of us is an indispensable part of providing the outcomes that we do for customers.

Needs, such as my keying speed, were examined as well obviously. Needing to transform several website visitors whilst supplying customer satisfaction suggests that you have to assume and also type quickly.

Amy likewise gave me the opportunity to ask any kind of questions that I had, and she answered them thoroughly. I enjoyed and really hoping that I succeeded in my online chat meeting!

As you’ve possibly thought (by me creating this article) I did succeed in my preliminary interview for the online chat work. I was invited to the next phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far however I was additionally really nervous! Thankfully the telephone interview was not as frightening as I once thought and also it was more casual than formal.

I obtained asked about my hobbies, what I like to do in my leisure as well as a couple of concerns concerning the Live Conversation Representative placement. I additionally had some feedback on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everyone and becoming a part of The Conversation Store family members was an extremely important aspect.

It was a pleasure to speak on the phone to my prospective future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I accepted with excellent enjoyment, of course. I was over the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that required to be authorized electronically (exactly how great is that), my functioning hrs, what team I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours and also he explained whatever I needed to know about the “Live Conversation Agent” setting. I made certain to make lots of notes in my notebook as it is a lot to take in.

I was after that offered the days of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other information I required to understand about the training process including specifically what would occur. John was a pleasure to speak to and also I really felt comfortable chatting to him as he claimed he would certainly be there for any queries I might have if I am ever unclear or stuck.


I have had a poor spell of disease, which suggested I was incapable to begin my training when prepared. Luckily The Conversation Store are a lot of terrific individuals that are patiently awaiting me to be all right once again. I have actually never ever known such an understanding company and also I feel blessed to be used by them.

Equally as I was about to give up my work search, I stumbled across The Chat Store. I’m excitedly waiting for recovering and also beginning my training. With any luck I shall be a totally fledged online conversation agent quickly … enjoy this room, my next article will tell you everything about my journey through the training procedure.