I had been seeking a job working from home for a while and also was about to give up. Many ‘work from house’ jobs that you find online appear to be some type of pyramid or ‘start your own business’ plan. Paying a joining charge or getting their products for you to sell on? No many thanks!

Someday I chose to have another little look and also came across The Chat Store. I saw the “Live Chat Agent” work on their occupations web page and, after checking out the description, a big wave of joy came me. Not just did I fit their requirements to a tee (precise student with a curious mind, strong ability to multi-task, high degrees of organisation chat agent work from home jobs and also a keying speed above 80 words per minute), it likewise appeared like a work that I would truly love to do!

I applied instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Chat Interview’; complying with on from the preliminary application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s website. I opened my internet browser, mosted likely to The Conversation Store homepage and also just clicked the live chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was swiftly transferred to Amy, that prepared and also waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a little of a laid-back welcoming chat (which made me really feel at ease). Then it was on to the major meeting. What was weird was the truth that the discussion was extremely comparable to an in person interview, other than it was by means of online conversation!

The concerns had to do with my previous experience, why I was looking for the job, exactly how I ‘d handle particular circumstances and also my understanding of The Conversation Shop as well as their services.

Amy was looking to expose my toughness and also weak points to determine whether I might fulfill the high assumptions that they set. She wanted to know where I would need a little additional training as well as where I could bring brand-new talents to the group.

Why I wanted the placement was additionally extremely important of course. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit team with large aspirations. Each one people is an essential part of supplying the outcomes that we provide for customers.

Demands, such as my typing speed, were checked as well naturally. Needing to convert numerous internet site site visitors whilst giving consumer satisfaction indicates that you need to believe and type quick.

Amy also provided me the possibility to ask any concerns that I had, as well as she addressed them completely. I enjoyed and also wishing that I succeeded in my online chat meeting!

As you have actually possibly presumed (by me composing this blog post) I did succeed in my first meeting for the online chat job. I was welcomed to the next phase of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was also very anxious! Luckily the telephone meeting was not as frightening as I when believed as well as it was much more informal than formal.

I got inquired about my hobbies, what I like to do in my extra time and also a couple of questions regarding the Live Chat Agent position. I additionally had some feedback on my ‘Live Conversation Interview’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe stated that moving on with everyone and ending up being a part of The Chat Store household was a very vital variable.

It was a pleasure to talk on the phone to my potential future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and I approved with fantastic enjoyment, naturally. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the agreements that required to be signed electronically (exactly how trendy is that), my functioning hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours as well as he discussed everything I needed to know about the “Live Conversation Representative” setting. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also other information I required to find out about the training procedure including specifically what would take place. John was a satisfaction to talk with and I really felt comfy chatting to him as he said he would be there for any type of questions I may have if I am ever before unclear or stuck.


I have had a negative spell of illness, which suggested I was not able to start my training when prepared. Fortunately The Chat Shop are a number of wonderful people that are patiently waiting on me to be well enough once again. I have actually never ever known such a recognizing business and also I feel blessed to be employed by them.

Equally as I will give up my work search, I stumbled across The Conversation Shop. I’m eagerly waiting for getting well and starting my training. Ideally I shall be a totally fledged online conversation agent soon … watch this room, my next post will certainly tell you all about my journey via the training procedure.