I had been trying to find a task working from house for some time and was about to surrender. Most ‘work from home’ work that you discover on-line appear to be some kind of pyramid or ‘start your own business’ scheme. Paying a joining cost or buying their products for you to sell on? No thanks!

One day I determined to have one more little look as well as discovered The Chat Store. I saw the “Live Chat Agent” task on their jobs web page and, after reading the description, a huge wave of happiness came me. Not only did I fit their needs to a tee (careful learner with an analytical mind, strong capability to multi-task, high degrees of organisation chat and email jobs as well as a keying speed over 80 words per minute), it likewise seemed like a job that I would truly like to do!

I used immediately! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was instead excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s site. I opened my browser, went to The Chat Shop homepage and merely clicked the live chat tab. I had actually come to my interview.

After introducing myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, that was ready and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of an informal welcoming chat (which made me feel comfortable). Then it was on to the main meeting. What was unusual was the reality that the conversation was extremely comparable to a face-to-face meeting, except it was through real-time chat!

The inquiries were about my previous experience, why I was requesting the work, exactly how I ‘d manage certain scenarios as well as my expertise of The Chat Store and their services.

Amy was seeking to reveal my staminas and weaknesses to figure out whether I could meet the high expectations that they set. She needed to know where I would certainly need a little extra training and where I can bring new abilities to the team.

Why I desired the placement was additionally really crucial naturally. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close knit group with huge aspirations. Every one people is an important part of supplying the results that we provide for customers.

Requirements, such as my inputting rate, were tested too obviously. Having to transform multiple website site visitors whilst providing customer contentment implies that you have to think as well as kind fast.

Amy additionally offered me the possibility to ask any type of inquiries that I had, and she addressed them completely. I mored than happy and really hoping that I succeeded in my live chat meeting!

As you have actually most likely thought (by me writing this blog post) I did do well in my first interview for the live chat job. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far but I was additionally extremely worried! Luckily the telephone meeting was not as frightening as I as soon as assumed and it was a lot more informal than official.

I got asked about my hobbies, what I like to do in my spare time as well as a couple of inquiries concerning the Live Chat Representative setting. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the questions that Joe asked had to do with my personality. Joe stated that moving on with everyone and also ending up being a part of The Conversation Shop family members was a very vital aspect.

It was an enjoyment to speak on the phone to my possible future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … as well as I accepted with terrific satisfaction, naturally. I was over the moon as well as I still am!

Once I had actually approved the offer I was emailed the agreements that required to be signed electronically (exactly how great is that), my working hours, what team I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and he clarified whatever I needed to know about the “Live Chat Agent” placement. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) as well as other information I needed to know about the training process including precisely what would happen. John was an enjoyment to speak with and also I really felt comfy talking to him as he stated he would certainly be there for any kind of questions I may have if I am ever before unclear or stuck.


I have had a bad bout of ill health, which suggested I was not able to begin my training when prepared. Fortunately The Conversation Shop are a number of remarkable people that are patiently awaiting me to be all right once more. I have never recognized such a comprehending firm and I feel blessed to be used by them.

Equally as I will surrender my job search, I stumbled across The Chat Store. I’m excitedly awaiting healing and beginning my training. With any luck I will be a totally fledged online conversation agent quickly … watch this room, my following article will certainly inform you everything about my journey through the training process.