I had actually been trying to find a job functioning from house for a while and also will quit. The majority of ‘work from house’ jobs that you find online seem to be some type of pyramid or ‘start your own company’ system. Paying a signing up with charge or acquiring their items for you to sell on? No many thanks!

One day I chose to have one more little look as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their professions web page and, after reading the description, a huge wave of joy came by me. Not only did I match their needs to a tee (careful student with an analytical mind, strong capability to multi-task, high levels of organisation chat and email only support jobs as well as a keying rate above 80 words per min), it likewise seemed like a work that I would truly love to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and used me a ‘Live Chat Interview’; complying with on from the preliminary application questions, this is the first stage of the employment process.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s website. I opened my internet browser, mosted likely to The Chat Store homepage and just clicked the real-time chat tab. I had arrived at my meeting.

After presenting myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, who prepared and also waiting to start my meeting.

My interview began like any other: we introduced ourselves and had a little of a laid-back inviting chat (that made me feel at ease). Then it was on to the main interview. What was odd was the fact that the conversation was really similar to a face-to-face interview, other than it was by means of real-time chat!

The concerns were about my previous experience, why I was obtaining the work, how I would certainly handle certain circumstances and my understanding of The Chat Store and their services.

Amy was aiming to reveal my staminas and also weak points to identify whether I could meet the high expectations that they set. She needed to know where I would need a little extra training and where I could bring brand-new skills to the team.

Why I desired the placement was additionally very vital certainly. Although much of our team is spread throughout the UK, The Conversation Store is certainly a close knit team with large passions. Every one of us is an integral part of supplying the outcomes that we do for customers.

Needs, such as my keying rate, were evaluated too naturally. Having to convert numerous website visitors whilst providing consumer contentment indicates that you need to believe and type quick.

Amy additionally gave me the opportunity to ask any kind of inquiries that I had, as well as she answered them completely. I was happy as well as really hoping that I did well in my online conversation meeting!

As you’ve probably presumed (by me writing this blog post) I did succeed in my preliminary meeting for the online conversation work. I was invited to the next stage of the application process– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far but I was additionally very anxious! Luckily the telephone interview was not as scary as I once believed as well as it was more laid-back than official.

I got inquired about my leisure activities, what I such as to do in my extra time and also a few concerns regarding the Live Chat Agent placement. I also had some comments on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe said that getting on with everyone and coming to be a part of The Conversation Store family members was a really crucial element.

It was an enjoyment to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I accepted with excellent satisfaction, of course. I mored than the moon as well as I still am!

When I had approved the offer I was emailed the contracts that needed to be signed electronically (how great is that), my working hrs, what team I would remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hrs and he clarified everything I needed to find out about the “Live Conversation Representative” position. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) and also other details I required to understand about the training procedure consisting of exactly what would certainly occur. John was a pleasure to talk with and I felt comfy talking to him as he said he would be there for any kind of inquiries I might have if I am ever before not sure or stuck.

However…

I have had a poor spell of ill health, which implied I was not able to start my training when prepared. Luckily The Chat Shop are a lot of terrific individuals who are patiently waiting for me to be all right again. I have never known such an understanding firm and I really feel fortunate to be utilized by them.

Just as I was about to give up my job search, I came across The Chat Store. I’m eagerly awaiting recovering and starting my training. Ideally I will be a completely fledged live chat representative soon … watch this space, my next post will tell you all about my journey via the training procedure.