I had been seeking a work working from residence for a while and will surrender. A lot of ‘work from home’ jobs that you find on the internet seem to be some form of pyramid or ‘begin your own business’ scheme. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

Eventually I made a decision to have one more little appearance and also came across The Chat Store. I saw the “Live Chat Agent” work on their careers web page as well as, after reading the summary, a huge wave of happiness came me. Not only did I fit their requirements to a tee (careful learner with a curious mind, solid ability to multi-task, high degrees of organisation chat animator job and also an inputting speed above 80 words per minute), it likewise appeared like a work that I would actually love to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s web site. I opened my browser, went to The Conversation Shop homepage and merely clicked the real-time chat tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly moved to Amy, who was ready and also waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back welcoming conversation (that made me really feel secure). After that it was on to the main meeting. What was odd was the reality that the conversation was extremely comparable to an in person meeting, other than it was using real-time conversation!

The inquiries had to do with my previous experience, why I was applying for the job, how I would certainly take care of certain situations and my knowledge of The Chat Shop as well as their solutions.

Amy was seeking to expose my strengths and also weaknesses to identify whether I can fulfill the high expectations that they establish. She wanted to know where I would certainly require a little additional training and where I might bring new abilities to the group.

Why I wanted the setting was also very crucial naturally. Although much of our group is spread across the UK, The Conversation Shop is definitely a close knit group with huge passions. Every one people is an essential part of delivering the outcomes that we provide for clients.

Demands, such as my inputting rate, were examined too naturally. Having to convert several website visitors whilst offering consumer complete satisfaction implies that you need to assume and also type quickly.

Amy also gave me the chance to ask any concerns that I had, as well as she answered them extensively. I was happy and wishing that I did well in my live chat interview!

As you have actually most likely presumed (by me creating this post) I did succeed in my initial interview for the live conversation task. I was invited to the following phase of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this much yet I was additionally extremely nervous! Luckily the telephone interview was not as frightening as I once assumed and also it was extra laid-back than official.

I got asked about my leisure activities, what I such as to do in my spare time and also a couple of concerns concerning the Live Conversation Agent setting. I also had some feedback on my ‘Live Chat Interview’, which was great to listen to.

A lot of the questions that Joe asked had to do with my character. Joe stated that moving on with everybody as well as ending up being a part of The Conversation Shop family was a very essential variable.

It was a pleasure to talk on the phone to my prospective future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and also I approved with fantastic enjoyment, of course. I was over the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized digitally (exactly how great is that), my functioning hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and also he discussed whatever I needed to understand about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) as well as other details I required to know about the training process including precisely what would take place. John was an enjoyment to talk to and also I felt comfy talking to him as he said he would certainly be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a bad round of ill health, which meant I was incapable to start my training when arranged. The Good News Is The Conversation Shop are a bunch of fantastic people that are patiently awaiting me to be all right again. I have never ever understood such an understanding company and also I feel privileged to be used by them.

Just as I was about to give up my task search, I came across The Conversation Shop. I’m eagerly awaiting getting well and beginning my training. Hopefully I shall be a totally fledged live conversation agent quickly … enjoy this space, my next post will certainly tell you all about my journey with the training procedure.