I had actually been looking for a work functioning from residence for some time as well as was about to give up. A lot of ‘function from house’ work that you locate online seem to be some type of pyramid or ‘start your very own service’ scheme. Paying a joining cost or buying their products for you to sell on? No many thanks!

One day I determined to have an additional little appearance and also stumbled upon The Conversation Store. I saw the “Live Chat Agent” job on their careers web page and, after reviewing the summary, a large wave of happiness came over me. Not only did I suit their demands to a tee (thorough student with a curious mind, strong capacity to multi-task, high degrees of organisation chat assistant job satisfaction rating as well as a keying rate above 80 words per min), it also looked like a task that I would actually like to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was rather thrilled as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s website. I opened my web browser, mosted likely to The Chat Shop homepage as well as simply clicked the online conversation tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, that prepared and waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a bit of an informal inviting conversation (which made me feel secure). After that it was on to the major meeting. What was unusual was the truth that the conversation was very similar to an in person interview, other than it was via real-time conversation!

The questions were about my previous experience, why I was requesting the job, exactly how I ‘d deal with certain circumstances and also my knowledge of The Conversation Shop and also their solutions.

Amy was wanting to expose my toughness as well as weak points to figure out whether I could meet the high expectations that they set. She wanted to know where I would certainly require a little additional training and also where I could bring brand-new abilities to the team.

Why I wanted the placement was also very crucial naturally. Although much of our group is spread across the UK, The Conversation Store is definitely a close knit group with large passions. Each one people is an essential part of supplying the outcomes that we provide for customers.

Needs, such as my inputting speed, were evaluated too of course. Needing to transform numerous site site visitors whilst supplying client satisfaction means that you need to believe and also type quick.

Amy also offered me the possibility to ask any kind of questions that I had, and she answered them extensively. I was happy and also really hoping that I did well in my live chat meeting!

As you’ve possibly thought (by me creating this post) I did do well in my first interview for the live conversation work. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much but I was likewise extremely worried! The good news is the telephone interview was not as terrifying as I when thought and it was much more laid-back than official.

I got inquired about my hobbies, what I like to do in my spare time and also a couple of inquiries concerning the Live Chat Agent setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe stated that proceeding with everybody as well as becoming a part of The Conversation Store family members was an extremely essential element.

It was a satisfaction to speak on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and also I accepted with terrific enjoyment, obviously. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be authorized digitally (exactly how amazing is that), my functioning hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and he described whatever I needed to learn about the “Live Conversation Agent” position. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other details I required to learn about the training procedure including specifically what would certainly occur. John was an enjoyment to talk with and also I really felt comfortable talking to him as he stated he would certainly be there for any inquiries I may have if I am ever before uncertain or stuck.


I have had a negative bout of disease, which suggested I was incapable to begin my training when prepared. Thankfully The Chat Store are a bunch of remarkable people who are patiently waiting on me to be well enough again. I have actually never recognized such a recognizing firm as well as I really feel privileged to be utilized by them.

Equally as I will surrender my job search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and starting my training. Hopefully I will be a totally fledged live chat agent soon … see this room, my following blog post will certainly inform you all about my journey with the training procedure.