I had actually been seeking a job working from house for a while and was about to quit. Most ‘function from residence’ jobs that you find online seem to be some kind of pyramid or ‘start your own organization’ system. Paying a joining charge or acquiring their products for you to sell on? No many thanks!

Eventually I chose to have another little look and discovered The Chat Shop. I saw the “Live Chat Representative” work on their jobs web page and also, after reviewing the summary, a huge wave of happiness came over me. Not just did I match their needs to a tee (careful student with an investigative mind, strong capacity to multi-task, high degrees of organisation chat based customer service jobs flexible hours as well as a typing speed above 80 words per min), it additionally looked like a work that I would actually love to do!

I used quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; following on from the first application questions, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s website. I opened my web browser, mosted likely to The Chat Store homepage as well as merely clicked the live conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who prepared as well as waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a little bit of an informal welcoming chat (that made me really feel at ease). After that it was on to the main interview. What was weird was the fact that the conversation was extremely comparable to an in person meeting, except it was through online conversation!

The inquiries were about my previous experience, why I was making an application for the work, just how I ‘d deal with particular scenarios as well as my expertise of The Chat Shop and their solutions.

Amy was aiming to disclose my toughness and also weak points to determine whether I might satisfy the high assumptions that they set. She would like to know where I would need a little added training as well as where I can bring new abilities to the group.

Why I desired the placement was likewise very important obviously. Although much of our team is spread across the UK, The Conversation Store is definitely a close knit team with big aspirations. Each one people is an essential part of supplying the results that we do for customers.

Demands, such as my typing rate, were evaluated also of course. Needing to transform multiple site site visitors whilst providing client satisfaction implies that you need to think and also type quick.

Amy also gave me the opportunity to ask any kind of concerns that I had, and also she addressed them thoroughly. I was happy as well as wishing that I did well in my live chat interview!

As you have actually possibly thought (by me creating this post) I did do well in my initial interview for the live conversation work. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much however I was additionally really nervous! Thankfully the telephone interview was not as scary as I once thought and also it was a lot more laid-back than official.

I obtained asked about my pastimes, what I such as to do in my extra time as well as a few inquiries concerning the Live Chat Representative placement. I likewise had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked had to do with my individuality. Joe claimed that moving on with everybody and also coming to be a part of The Chat Shop family members was a really crucial variable.

It was a pleasure to speak on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and I accepted with excellent satisfaction, of course. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be signed electronically (how cool is that), my working hrs, what team I would remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs and he clarified every little thing I required to understand about the “Live Conversation Agent” placement. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) as well as other information I needed to learn about the training procedure consisting of precisely what would certainly happen. John was an enjoyment to talk to and also I really felt comfy chatting to him as he stated he would certainly be there for any inquiries I may have if I am ever before uncertain or stuck.


I have had a negative spell of disease, which implied I was incapable to start my training when set up. The Good News Is The Chat Shop are a number of fantastic people that are patiently waiting for me to be well enough once again. I have never understood such a comprehending firm and also I really feel privileged to be employed by them.

Just as I will surrender my task search, I stumbled across The Chat Shop. I’m eagerly waiting for recovering as well as starting my training. With any luck I shall be a fully fledged real-time chat agent soon … watch this area, my following message will tell you all about my journey with the training process.