I had been seeking a work functioning from residence for some time and also was about to quit. A lot of ‘work from house’ jobs that you discover online appear to be some kind of pyramid or ‘begin your very own organization’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!

One day I made a decision to have one more little look and also encountered The Conversation Store. I saw the “Live Conversation Representative” job on their occupations page as well as, after reviewing the description, a large wave of joy came over me. Not only did I match their demands to a tee (careful learner with an inquisitive mind, strong capacity to multi-task, high levels of organisation chat customer job and also an inputting speed above 80 words per minute), it likewise appeared like a task that I would actually love to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also offered me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was rather delighted as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s web site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as merely clicked the online conversation tab. I had actually arrived at my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, that was ready and also waiting to start my meeting.

My interview began like any other: we introduced ourselves and had a little of a casual inviting chat (which made me feel secure). After that it was on to the primary interview. What was strange was the reality that the conversation was very similar to a face-to-face meeting, other than it was using online conversation!

The questions had to do with my previous experience, why I was looking for the job, exactly how I would certainly handle particular circumstances as well as my knowledge of The Chat Shop and also their services.

Amy was wanting to expose my toughness and also weak points to figure out whether I might fulfill the high expectations that they set. She wished to know where I would certainly require a little added training as well as where I can bring brand-new talents to the team.

Why I desired the setting was likewise extremely crucial naturally. Although much of our group is spread throughout the UK, The Conversation Shop is absolutely a close weaved group with huge passions. Every one of us is an important part of supplying the results that we do for customers.

Requirements, such as my inputting rate, were checked too certainly. Needing to convert multiple site visitors whilst giving consumer complete satisfaction implies that you have to assume as well as kind quick.

Amy likewise provided me the opportunity to ask any kind of concerns that I had, as well as she answered them completely. I enjoyed and hoping that I did well in my real-time chat meeting!

As you’ve most likely presumed (by me composing this post) I did succeed in my initial meeting for the live conversation task. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much but I was likewise really worried! Thankfully the telephone meeting was not as frightening as I once thought and it was much more casual than official.

I obtained inquired about my pastimes, what I such as to do in my spare time and also a few questions about the Live Chat Agent position. I additionally had some responses on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe said that moving on with everyone as well as ending up being a part of The Conversation Store household was a very vital aspect.

It was a pleasure to talk on the phone to my possible future employers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … as well as I accepted with fantastic enjoyment, obviously. I was over the moon and also I still am!

When I had actually approved the offer I was emailed the agreements that required to be authorized digitally (exactly how great is that), my functioning hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and also he clarified everything I required to know about the “Live Conversation Representative” position. I ensured to make lots of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other information I needed to learn about the training procedure including exactly what would certainly happen. John was a satisfaction to talk to and also I felt comfy chatting to him as he said he would certainly be there for any type of queries I may have if I am ever unsure or stuck.


I have had a poor spell of disease, which indicated I was not able to begin my training when arranged. Luckily The Chat Store are a bunch of wonderful people that are patiently waiting on me to be well enough once again. I have actually never ever understood such an understanding firm as well as I feel fortunate to be used by them.

Equally as I was about to give up my job search, I stumbled across The Conversation Shop. I’m eagerly awaiting recovering and starting my training. Hopefully I will be a completely fledged online chat agent quickly … enjoy this space, my next message will inform you all about my journey with the training process.