I had been seeking a task working from house for a while and was about to give up. Many ‘work from home’ work that you discover online seem to be some type of pyramid or ‘start your very own organization’ system. Paying a joining charge or acquiring their items for you to sell on? No thanks!

One day I decided to have one more little appearance and stumbled upon The Chat Store. I saw the “Live Conversation Agent” work on their professions web page as well as, after reading the description, a big wave of joy came by me. Not just did I fit their needs to a tee (thorough learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation chat customer service citi jobs and also an inputting speed over 80 words per minute), it also felt like a job that I would really love to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also offered me a ‘Live Conversation Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the live chat tab. I had actually gotten to my interview.

After introducing myself to a representative that was managing conversation at the time, I was quickly moved to Amy, that prepared and also waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little of a casual inviting chat (that made me feel comfortable). After that it was on to the major interview. What was odd was the truth that the discussion was really similar to a face-to-face meeting, other than it was via live conversation!

The inquiries had to do with my previous experience, why I was getting the job, exactly how I ‘d deal with specific circumstances as well as my knowledge of The Chat Shop and their services.

Amy was wanting to disclose my strengths and also weak points to determine whether I could meet the high assumptions that they set. She needed to know where I would need a little added training as well as where I might bring new talents to the group.

Why I desired the position was also really crucial obviously. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close weaved group with huge ambitions. Each and every one people is an integral part of supplying the outcomes that we provide for customers.

Requirements, such as my typing speed, were evaluated as well obviously. Needing to transform multiple website site visitors whilst giving consumer satisfaction implies that you need to believe and type fast.

Amy likewise provided me the chance to ask any type of concerns that I had, and she answered them extensively. I was happy and also really hoping that I succeeded in my live chat interview!

As you’ve possibly guessed (by me composing this post) I did succeed in my initial interview for the online chat job. I was invited to the following phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far yet I was also very worried! Luckily the telephone interview was not as scary as I when believed as well as it was a lot more laid-back than formal.

I got inquired about my pastimes, what I such as to do in my leisure and also a few inquiries regarding the Live Chat Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe stated that proceeding with everybody as well as becoming a part of The Conversation Shop family members was a very important element.

It was a pleasure to talk on the phone to my possible future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … as well as I approved with wonderful pleasure, of course. I was over the moon and I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be signed electronically (how awesome is that), my working hours, what group I would be in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hours and also he described every little thing I required to learn about the “Live Conversation Representative” placement. I ensured to make lots of notes in my notebook as it is a great deal to absorb.

I was then given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I required to know about the training process including precisely what would occur. John was a pleasure to talk with and also I really felt comfortable chatting to him as he said he would be there for any kind of inquiries I may have if I am ever before not sure or stuck.


I have had a bad round of illness, which implied I was not able to begin my training when set up. Fortunately The Conversation Store are a number of wonderful people that are patiently awaiting me to be well enough once again. I have never ever understood such an understanding company and also I really feel fortunate to be used by them.

Just as I will surrender my work search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and starting my training. With any luck I will be a fully fledged online conversation representative soon … watch this space, my following blog post will certainly tell you all about my journey via the training procedure.