I had actually been seeking a task working from home for a while as well as was about to quit. Many ‘work from home’ tasks that you discover on-line appear to be some type of pyramid or ‘start your own company’ system. Paying a signing up with fee or getting their items for you to sell on? No thanks!

One day I chose to have one more little look and also found The Conversation Shop. I saw the “Live Conversation Representative” work on their jobs web page and also, after reviewing the description, a huge wave of joy came by me. Not just did I suit their demands to a tee (thorough learner with an analytical mind, strong ability to multi-task, high degrees of organisation chat customer service job description and also an inputting speed above 80 words per minute), it likewise looked like a work that I would really enjoy to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Interview’; following on from the first application concerns, this is the initial stage of the employment process.

I was instead excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and also merely clicked the live chat tab. I had actually come to my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly transferred to Amy, who was ready and waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a little bit of a laid-back welcoming chat (that made me really feel at ease). Then it was on to the major interview. What was unusual was the reality that the conversation was really similar to a face-to-face interview, other than it was through online chat!

The inquiries were about my previous experience, why I was getting the work, just how I would certainly deal with certain situations as well as my expertise of The Chat Shop and also their solutions.

Amy was aiming to expose my strengths as well as weaknesses to determine whether I might satisfy the high assumptions that they set. She wished to know where I would certainly require a little additional training as well as where I might bring brand-new abilities to the team.

Why I wanted the placement was likewise extremely essential naturally. Although much of our team is spread out across the UK, The Chat Shop is certainly a close knit team with big ambitions. Each one of us is an integral part of supplying the outcomes that we provide for customers.

Requirements, such as my inputting speed, were examined too naturally. Needing to convert numerous site site visitors whilst giving consumer contentment indicates that you have to assume as well as kind quickly.

Amy likewise provided me the chance to ask any kind of inquiries that I had, as well as she answered them thoroughly. I mored than happy and also really hoping that I did well in my online conversation interview!

As you have actually probably thought (by me writing this article) I did succeed in my first interview for the online conversation task. I was invited to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far however I was likewise very nervous! Thankfully the telephone interview was not as terrifying as I as soon as assumed as well as it was more casual than official.

I got inquired about my pastimes, what I like to do in my spare time and also a few concerns concerning the Live Conversation Agent placement. I additionally had some responses on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the inquiries that Joe asked were about my character. Joe stated that moving on with everybody as well as ending up being a part of The Conversation Shop family members was an extremely essential factor.

It was a satisfaction to talk on the phone to my prospective future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I approved with fantastic enjoyment, of course. I was over the moon and also I still am!

As soon as I had actually approved the deal I was emailed the agreements that required to be authorized electronically (exactly how cool is that), my working hrs, what group I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and he discussed every little thing I needed to find out about the “Live Conversation Representative” position. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) and other information I required to know about the training procedure consisting of exactly what would certainly happen. John was an enjoyment to talk with and also I felt comfortable chatting to him as he stated he would be there for any questions I might have if I am ever not sure or stuck.


I have had a negative spell of ill health, which suggested I was not able to begin my training when arranged. Luckily The Conversation Store are a bunch of fantastic individuals who are patiently awaiting me to be all right again. I have never known such a recognizing firm and I really feel blessed to be utilized by them.

Equally as I was about to give up my task search, I stumbled across The Chat Shop. I’m excitedly waiting for healing as well as starting my training. Hopefully I will be a totally fledged online conversation representative quickly … enjoy this room, my next blog post will inform you everything about my journey through the training procedure.