I had actually been trying to find a work working from house for some time as well as was about to quit. Many ‘work from house’ work that you discover on the internet seem to be some form of pyramid or ‘start your very own service’ plan. Paying a joining fee or buying their items for you to sell on? No many thanks!

One day I chose to have another little look and stumbled upon The Chat Shop. I saw the “Live Conversation Representative” job on their jobs page and, after reviewing the summary, a large wave of happiness came over me. Not just did I match their requirements to a tee (meticulous learner with an investigative mind, strong ability to multi-task, high degrees of organisation chat customer service jobs from home and a typing rate above 80 words per min), it additionally appeared like a work that I would truly love to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as supplied me a ‘Live Chat Meeting’; complying with on from the first application questions, this is the first stage of the employment procedure.

I was instead thrilled as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s website. I opened my internet browser, mosted likely to The Chat Shop homepage and merely clicked the real-time conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was handling chat at the time, I was promptly moved to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a little of a laid-back welcoming conversation (that made me feel secure). After that it was on to the main meeting. What was weird was the reality that the discussion was very similar to a face-to-face interview, other than it was using online conversation!

The questions had to do with my previous experience, why I was applying for the job, just how I ‘d handle certain situations and also my expertise of The Chat Shop and also their services.

Amy was looking to disclose my toughness and also weak points to establish whether I might satisfy the high expectations that they establish. She wanted to know where I would need a little additional training as well as where I can bring new talents to the group.

Why I wanted the placement was additionally extremely important naturally. Although much of our team is spread across the UK, The Chat Store is certainly a close weaved group with huge aspirations. Each one people is an important part of providing the outcomes that we provide for customers.

Demands, such as my keying speed, were evaluated too certainly. Having to transform numerous internet site site visitors whilst giving consumer fulfillment implies that you have to think and type quick.

Amy also offered me the chance to ask any kind of questions that I had, and she addressed them completely. I mored than happy and also wishing that I did well in my online chat meeting!

As you’ve most likely thought (by me writing this blog post) I did succeed in my initial interview for the online chat work. I was invited to the next stage of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far but I was likewise very nervous! The good news is the telephone meeting was not as terrifying as I as soon as assumed and it was much more informal than formal.

I obtained asked about my hobbies, what I such as to do in my spare time and a couple of concerns regarding the Live Chat Representative position. I also had some responses on my ‘Live Chat Meeting’, which was fantastic to listen to.

A great deal of the questions that Joe asked were about my personality. Joe said that moving on with everyone and ending up being a part of The Conversation Shop family members was a very vital factor.

It was a satisfaction to talk on the phone to my possible future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and also I accepted with excellent pleasure, of course. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be signed electronically (exactly how awesome is that), my working hours, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hours as well as he explained everything I needed to find out about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was then given the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other details I needed to find out about the training process consisting of precisely what would certainly occur. John was a satisfaction to talk to as well as I felt comfy talking to him as he stated he would certainly be there for any type of inquiries I may have if I am ever unclear or stuck.


I have had a bad round of disease, which suggested I was not able to begin my training when arranged. The Good News Is The Chat Shop are a number of remarkable people that are patiently waiting on me to be well enough again. I have never recognized such an understanding firm and I really feel blessed to be used by them.

Just as I was about to surrender my job search, I came across The Conversation Store. I’m excitedly waiting for healing and starting my training. Ideally I shall be a completely fledged real-time conversation representative quickly … see this space, my following article will certainly inform you all about my journey via the training procedure.