I had been trying to find a work functioning from residence for some time and will give up. Most ‘work from residence’ tasks that you locate online appear to be some type of pyramid or ‘begin your own service’ system. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Someday I decided to have an additional little appearance and also came across The Conversation Store. I saw the “Live Chat Representative” task on their careers page and, after reading the summary, a huge wave of joy came over me. Not just did I match their requirements to a tee (precise learner with an analytical mind, strong capability to multi-task, high degrees of organisation chat host job description as well as a keying rate above 80 words per minute), it likewise appeared like a task that I would truly love to do!

I applied straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me and provided me a ‘Live Conversation Interview’; following on from the first application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Shop’s site. I opened my internet browser, mosted likely to The Conversation Shop homepage and merely clicked the online conversation tab. I had actually reached my interview.

After presenting myself to an agent that was handling chat at the time, I was quickly transferred to Amy, that was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a bit of a laid-back inviting conversation (that made me feel at ease). Then it was on to the major interview. What was odd was the reality that the conversation was really comparable to an in person interview, except it was via live chat!

The questions were about my previous experience, why I was looking for the job, just how I ‘d deal with particular scenarios as well as my understanding of The Conversation Shop and their solutions.

Amy was wanting to disclose my strengths and weaknesses to establish whether I might satisfy the high expectations that they set. She needed to know where I would certainly need a little extra training and also where I could bring brand-new abilities to the team.

Why I desired the placement was likewise very crucial certainly. Although much of our team is spread out across the UK, The Chat Store is certainly a close knit group with huge ambitions. Each one of us is an essential part of supplying the results that we do for customers.

Needs, such as my inputting speed, were tested too of course. Having to convert numerous website visitors whilst providing consumer complete satisfaction indicates that you have to believe and kind quickly.

Amy also gave me the chance to ask any kind of inquiries that I had, and she addressed them thoroughly. I mored than happy and wishing that I did well in my real-time conversation meeting!

As you’ve probably thought (by me writing this post) I did succeed in my first interview for the live conversation task. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much but I was additionally very worried! Luckily the telephone interview was not as frightening as I once believed and it was a lot more informal than official.

I got inquired about my pastimes, what I like to do in my extra time as well as a few inquiries regarding the Live Chat Agent position. I likewise had some responses on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the questions that Joe asked were about my individuality. Joe said that getting on with everyone and coming to be a part of The Chat Store family members was a very crucial variable.

It was a satisfaction to speak on the phone to my potential future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I approved with great enjoyment, obviously. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be authorized digitally (exactly how amazing is that), my working hours, what group I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hours and he clarified every little thing I needed to understand about the “Live Conversation Representative” placement. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I required to know about the training process consisting of exactly what would take place. John was an enjoyment to talk to and also I felt comfortable chatting to him as he said he would be there for any type of queries I may have if I am ever before unclear or stuck.


I have had a bad bout of ill health, which suggested I was incapable to start my training when organized. Luckily The Conversation Store are a lot of wonderful people that are patiently waiting on me to be all right again. I have never ever known such an understanding company and I feel fortunate to be used by them.

Equally as I will surrender my task search, I came across The Conversation Shop. I’m eagerly waiting for recovering and starting my training. Hopefully I will be a fully fledged real-time conversation representative soon … watch this room, my following blog post will inform you everything about my journey with the training process.