I had been seeking a task functioning from house for a while and also was about to quit. A lot of ‘work from house’ work that you discover on-line seem to be some form of pyramid or ‘begin your own service’ scheme. Paying a joining charge or buying their products for you to sell on? No thanks!

Eventually I decided to have one more little look and also discovered The Chat Store. I saw the “Live Chat Representative” job on their occupations web page as well as, after checking out the description, a large wave of happiness came over me. Not just did I suit their requirements to a tee (precise student with an inquisitive mind, solid ability to multi-task, high levels of organisation chat jobs home office and also a typing speed above 80 words per min), it additionally appeared like a job that I would truly enjoy to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Conversation Interview’; following on from the initial application concerns, this is the first stage of the employment process.

I was instead excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s web site. I opened my internet browser, went to The Conversation Store homepage and simply clicked the online chat tab. I had actually reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little bit of a laid-back inviting conversation (which made me feel comfortable). Then it was on to the primary meeting. What was odd was the reality that the discussion was extremely comparable to an in person interview, except it was via real-time chat!

The concerns had to do with my previous experience, why I was applying for the work, how I ‘d handle specific circumstances as well as my expertise of The Chat Shop and also their services.

Amy was looking to expose my staminas and also weak points to identify whether I might fulfill the high expectations that they set. She wanted to know where I would certainly need a little added training and where I could bring new skills to the team.

Why I wanted the position was also very essential of course. Although much of our team is spread throughout the UK, The Conversation Shop is absolutely a close knit team with large passions. Each one of us is an important part of providing the results that we do for customers.

Requirements, such as my keying speed, were tested too certainly. Needing to convert numerous website visitors whilst providing customer satisfaction suggests that you have to assume as well as type fast.

Amy likewise offered me the opportunity to ask any type of questions that I had, and she answered them extensively. I mored than happy and also really hoping that I succeeded in my real-time conversation meeting!

As you have actually possibly thought (by me creating this article) I did succeed in my initial meeting for the online chat job. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far however I was likewise extremely nervous! Luckily the telephone interview was not as terrifying as I as soon as believed as well as it was much more informal than official.

I got asked about my leisure activities, what I such as to do in my extra time and a couple of concerns about the Live Chat Agent position. I also had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe claimed that proceeding with everyone and becoming a part of The Conversation Store household was an extremely vital element.

It was an enjoyment to talk on the phone to my potential future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I approved with wonderful pleasure, obviously. I was over the moon and I still am!

When I had approved the deal I was emailed the agreements that required to be signed electronically (just how amazing is that), my functioning hrs, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he described whatever I needed to learn about the “Live Conversation Agent” setting. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and also various other information I required to learn about the training procedure including precisely what would occur. John was an enjoyment to talk to and I really felt comfortable chatting to him as he said he would certainly be there for any type of questions I might have if I am ever uncertain or stuck.


I have had a bad spell of ill health, which indicated I was unable to start my training when set up. Luckily The Chat Shop are a number of remarkable people who are patiently waiting on me to be well enough once more. I have never known such an understanding firm and also I really feel fortunate to be employed by them.

Equally as I will surrender my job search, I stumbled across The Chat Store. I’m eagerly waiting for healing as well as starting my training. Ideally I shall be a totally fledged real-time chat representative soon … enjoy this room, my following post will certainly inform you all about my trip with the training process.