I had actually been searching for a job working from home for some time and also was about to give up. Many ‘function from home’ jobs that you find online seem to be some type of pyramid or ‘begin your very own service’ system. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Someday I made a decision to have one more little appearance as well as came across The Chat Store. I saw the “Live Chat Agent” task on their careers page and also, after reading the summary, a big wave of joy came over me. Not just did I suit their requirements to a tee (precise student with an inquisitive mind, strong capability to multi-task, high degrees of organisation chat jobs in mumbai as well as a typing rate over 80 words per minute), it additionally felt like a job that I would truly love to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and provided me a ‘Live Conversation Meeting’; following on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was instead thrilled as I had never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s internet site. I opened my browser, went to The Chat Store homepage as well as just clicked the online conversation tab. I had arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly transferred to Amy, who prepared and also waiting to start my interview.

My interview started like any other: we introduced ourselves and had a little bit of an informal welcoming chat (that made me feel at ease). After that it was on to the primary meeting. What was odd was the fact that the conversation was really comparable to a face-to-face meeting, other than it was via online chat!

The inquiries had to do with my previous experience, why I was obtaining the task, exactly how I would certainly take care of certain scenarios and my understanding of The Conversation Store and their solutions.

Amy was seeking to disclose my strengths and also weaknesses to determine whether I might meet the high expectations that they set. She wished to know where I would need a little additional training as well as where I can bring new abilities to the team.

Why I wanted the placement was also really essential certainly. Although much of our group is spread across the UK, The Conversation Shop is certainly a close weaved group with big passions. Each one of us is an important part of delivering the outcomes that we do for clients.

Requirements, such as my inputting rate, were evaluated as well naturally. Needing to convert several site site visitors whilst providing consumer satisfaction means that you have to think and also type quickly.

Amy likewise offered me the opportunity to ask any concerns that I had, and also she answered them thoroughly. I was happy and also really hoping that I did well in my real-time chat meeting!

As you’ve possibly thought (by me writing this post) I did do well in my initial meeting for the real-time chat task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was additionally very worried! Thankfully the telephone interview was not as frightening as I as soon as thought and it was much more informal than official.

I obtained asked about my leisure activities, what I such as to do in my extra time and a few concerns regarding the Live Conversation Agent setting. I also had some comments on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everyone and also becoming a part of The Chat Store household was an extremely vital aspect.

It was an enjoyment to speak on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and I approved with fantastic satisfaction, naturally. I was over the moon and I still am!

When I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (how great is that), my working hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hrs and also he described whatever I required to find out about the “Live Chat Representative” setting. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I required to know about the training procedure consisting of precisely what would certainly happen. John was an enjoyment to talk to and also I really felt comfortable talking to him as he said he would be there for any type of inquiries I may have if I am ever before uncertain or stuck.


I have had a poor round of ill health, which suggested I was incapable to start my training when set up. Thankfully The Chat Store are a lot of remarkable people that are patiently awaiting me to be well enough once more. I have never understood such an understanding company as well as I feel blessed to be utilized by them.

Just as I was about to quit my work search, I came across The Conversation Shop. I’m eagerly waiting for getting well and also starting my training. Hopefully I will be a fully fledged online chat agent soon … watch this room, my following article will inform you all about my trip through the training procedure.