I had actually been trying to find a task functioning from home for a while as well as was about to surrender. The majority of ‘work from home’ work that you locate on-line appear to be some type of pyramid or ‘start your very own organization’ system. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

One day I made a decision to have an additional little look and also encountered The Chat Store. I saw the “Live Chat Representative” job on their professions page and also, after checking out the summary, a huge wave of happiness came over me. Not just did I suit their demands to a tee (meticulous student with an investigative mind, strong capacity to multi-task, high levels of organisation chat line jobs uk mobile and a typing rate over 80 words per min), it also appeared like a work that I would truly like to do!

I used quickly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and also offered me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as just clicked the online chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves as well as had a little bit of a laid-back welcoming conversation (that made me feel comfortable). Then it was on to the major meeting. What was unusual was the fact that the discussion was really similar to an in person interview, other than it was using live chat!

The concerns were about my previous experience, why I was looking for the work, how I ‘d handle specific situations and my understanding of The Chat Store and also their services.

Amy was aiming to expose my staminas and also weaknesses to identify whether I might meet the high expectations that they set. She needed to know where I would require a little additional training as well as where I might bring new skills to the group.

Why I desired the position was also very important obviously. Although much of our group is spread across the UK, The Chat Shop is certainly a close knit group with large passions. Each one people is an important part of delivering the outcomes that we do for clients.

Demands, such as my inputting rate, were examined too obviously. Needing to transform multiple internet site site visitors whilst providing client contentment indicates that you need to assume and also type quickly.

Amy also gave me the possibility to ask any questions that I had, and also she answered them extensively. I was happy as well as really hoping that I succeeded in my online conversation interview!

As you’ve most likely thought (by me composing this article) I did do well in my preliminary interview for the live conversation work. I was invited to the following stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was also really anxious! The good news is the telephone meeting was not as scary as I once thought as well as it was a lot more laid-back than formal.

I obtained asked about my hobbies, what I like to do in my leisure and also a few concerns regarding the Live Chat Agent setting. I likewise had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my personality. Joe claimed that moving on with everybody and also ending up being a part of The Chat Shop household was a really essential aspect.

It was a pleasure to speak on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and also I approved with excellent satisfaction, certainly. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be authorized digitally (just how amazing is that), my functioning hours, what group I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hrs and also he explained everything I required to understand about the “Live Chat Representative” setting. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and also other information I required to know about the training process including precisely what would certainly happen. John was an enjoyment to speak with as well as I really felt comfortable chatting to him as he claimed he would be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a poor bout of ill health, which indicated I was unable to start my training when set up. Luckily The Conversation Store are a number of wonderful individuals who are patiently waiting on me to be well enough again. I have never ever known such an understanding company and I really feel fortunate to be used by them.

Equally as I was about to quit my job search, I stumbled across The Conversation Store. I’m eagerly awaiting getting well as well as starting my training. Hopefully I shall be a fully fledged online chat agent quickly … view this space, my next post will tell you everything about my journey with the training procedure.