I had been trying to find a task functioning from home for some time and was about to quit. A lot of ‘work from house’ jobs that you locate on the internet appear to be some form of pyramid or ‘start your very own business’ scheme. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

One day I made a decision to have another little look as well as discovered The Conversation Shop. I saw the “Live Chat Agent” work on their careers page and, after reading the description, a big wave of joy came by me. Not just did I match their needs to a tee (meticulous learner with an analytical mind, solid ability to multi-task, high levels of organisation chat line work at home jobs and a typing speed above 80 words per minute), it additionally appeared like a task that I would actually like to do!

I used immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also used me a ‘Live Chat Meeting’; complying with on from the first application concerns, this is the initial stage of the employment process.

I was rather thrilled as I had never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage as well as just clicked the online conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, that was ready and waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a little bit of an informal welcoming conversation (which made me really feel at ease). After that it was on to the primary interview. What was strange was the reality that the conversation was very comparable to a face-to-face interview, except it was via live chat!

The questions had to do with my previous experience, why I was requesting the task, how I ‘d deal with specific circumstances as well as my expertise of The Conversation Shop and their services.

Amy was looking to reveal my toughness and weaknesses to identify whether I could satisfy the high assumptions that they set. She needed to know where I would need a little additional training as well as where I might bring new abilities to the team.

Why I wanted the setting was additionally really important certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is certainly a close weaved team with big passions. Each and every one of us is an essential part of providing the outcomes that we provide for customers.

Requirements, such as my typing rate, were checked also certainly. Needing to transform numerous site visitors whilst offering client contentment means that you have to believe and kind quick.

Amy also offered me the opportunity to ask any questions that I had, and she addressed them extensively. I mored than happy and really hoping that I succeeded in my online chat meeting!

As you’ve probably presumed (by me writing this blog post) I did succeed in my initial meeting for the real-time conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far yet I was likewise really nervous! Luckily the telephone interview was not as scary as I when believed and also it was a lot more laid-back than official.

I obtained asked about my pastimes, what I such as to do in my spare time and a couple of concerns concerning the Live Chat Agent position. I additionally had some comments on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe stated that getting on with everyone and also coming to be a part of The Chat Store household was an extremely vital variable.

It was an enjoyment to talk on the phone to my possible future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the setting … as well as I approved with terrific pleasure, obviously. I mored than the moon and also I still am!

As soon as I had actually approved the offer I was emailed the agreements that required to be authorized digitally (how amazing is that), my working hrs, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hrs and also he clarified whatever I required to understand about the “Live Chat Representative” setting. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks and we’re paid during the process) as well as other information I required to find out about the training process including specifically what would occur. John was a satisfaction to talk with and I really felt comfy chatting to him as he stated he would be there for any type of queries I may have if I am ever not sure or stuck.


I have had a bad bout of disease, which meant I was incapable to begin my training when set up. Thankfully The Chat Store are a number of terrific people that are patiently waiting on me to be all right again. I have never understood such a recognizing business as well as I feel blessed to be utilized by them.

Equally as I was about to surrender my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for getting well and starting my training. With any luck I shall be a totally fledged live chat agent soon … see this area, my next post will certainly inform you everything about my trip with the training process.