I had actually been seeking a job functioning from house for some time and also was about to surrender. Most ‘function from residence’ jobs that you find online seem to be some form of pyramid or ‘begin your very own organization’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

One day I made a decision to have another little look and came across The Chat Shop. I saw the “Live Conversation Representative” task on their professions page as well as, after checking out the description, a huge wave of joy came over me. Not just did I suit their requirements to a tee (thorough student with a curious mind, solid capacity to multi-task, high levels of organisation chat lines jobs uk as well as a keying speed over 80 words per minute), it likewise seemed like a job that I would actually like to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me and provided me a ‘Live Conversation Interview’; complying with on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather delighted as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s site. I opened my web browser, went to The Chat Shop homepage and merely clicked the live chat tab. I had come to my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, who was ready and waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a bit of a laid-back welcoming conversation (which made me really feel at ease). After that it was on to the primary interview. What was odd was the reality that the conversation was really comparable to an in person interview, except it was via real-time conversation!

The concerns were about my previous experience, why I was making an application for the task, exactly how I ‘d deal with certain situations and also my expertise of The Conversation Shop and also their services.

Amy was looking to expose my staminas as well as weak points to figure out whether I could meet the high expectations that they set. She needed to know where I would need a little additional training and where I can bring new skills to the team.

Why I wanted the position was likewise extremely vital obviously. Although much of our group is spread across the UK, The Chat Store is absolutely a close knit team with large ambitions. Each and every one of us is an integral part of providing the results that we provide for customers.

Demands, such as my inputting rate, were checked as well naturally. Needing to transform multiple website site visitors whilst supplying customer contentment implies that you have to assume and also type fast.

Amy also provided me the possibility to ask any type of questions that I had, as well as she answered them completely. I was happy and hoping that I did well in my online chat interview!

As you have actually possibly thought (by me writing this post) I did do well in my initial meeting for the real-time chat task. I was invited to the following stage of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was additionally really nervous! Thankfully the telephone meeting was not as terrifying as I when assumed and it was a lot more informal than official.

I got asked about my pastimes, what I such as to do in my spare time as well as a few questions concerning the Live Conversation Agent setting. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A lot of the concerns that Joe asked were about my individuality. Joe claimed that moving on with everyone and also becoming a part of The Chat Shop family was an extremely crucial factor.

It was a satisfaction to talk on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I approved with excellent satisfaction, certainly. I was over the moon and I still am!

When I had actually accepted the deal I was emailed the contracts that required to be signed digitally (exactly how trendy is that), my functioning hrs, what team I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hours as well as he clarified every little thing I needed to find out about the “Live Conversation Agent” position. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) and other information I needed to learn about the training process including exactly what would certainly take place. John was an enjoyment to speak to and also I really felt comfortable chatting to him as he said he would certainly be there for any type of queries I may have if I am ever unsure or stuck.


I have had a bad round of disease, which meant I was unable to start my training when organized. Thankfully The Chat Store are a number of remarkable individuals that are patiently awaiting me to be well enough once again. I have actually never ever recognized such a recognizing business as well as I feel privileged to be utilized by them.

Just as I was about to give up my task search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. Ideally I will be a completely fledged live chat agent quickly … enjoy this room, my following post will certainly inform you everything about my journey with the training procedure.