I had actually been trying to find a job working from home for some time and will surrender. Many ‘work from home’ work that you find on-line seem to be some form of pyramid or ‘start your own business’ scheme. Paying a joining charge or buying their products for you to sell on? No many thanks!
One day I decided to have an additional little appearance as well as stumbled upon The Conversation Store. I saw the “Live Chat Agent” job on their jobs page and also, after checking out the summary, a huge wave of happiness came over me. Not just did I fit their requirements to a tee (meticulous learner with an analytical mind, strong ability to multi-task, high levels of organisation chat moderator jobs and also a keying rate above 80 words per min), it likewise seemed like a work that I would really like to do!
I applied quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.
Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the initial stage of the recruitment procedure.
I was rather excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s website. I opened my web browser, mosted likely to The Chat Store homepage and also just clicked the real-time conversation tab. I had come to my interview.
After presenting myself to an agent that was managing chat at the time, I was swiftly moved to Amy, that prepared and also waiting to start my meeting.
My meeting began like any other: we introduced ourselves and also had a little of a laid-back welcoming conversation (that made me feel at ease). After that it was on to the main meeting. What was unusual was the fact that the discussion was very similar to an in person interview, except it was via online conversation!
The questions had to do with my previous experience, why I was looking for the work, just how I would certainly handle specific situations as well as my expertise of The Conversation Store and also their solutions.
Amy was looking to expose my staminas and weaknesses to establish whether I might satisfy the high assumptions that they set. She would like to know where I would require a little additional training and also where I might bring new talents to the group.
Why I wanted the position was also very essential obviously. Although much of our group is spread throughout the UK, The Chat Store is certainly a close knit team with huge passions. Every one of us is an indispensable part of providing the outcomes that we do for clients.
Requirements, such as my keying speed, were checked as well certainly. Needing to transform multiple website visitors whilst supplying customer fulfillment means that you need to believe and type quick.
Amy also gave me the opportunity to ask any questions that I had, and she addressed them thoroughly. I mored than happy and also hoping that I succeeded in my online conversation meeting!
As you have actually probably presumed (by me writing this blog post) I did succeed in my preliminary interview for the real-time conversation job. I was invited to the next phase of the application process– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.
This is the last stage of their recruitment process and I was proud that I had got this much however I was additionally extremely worried! The good news is the telephone meeting was not as frightening as I once thought as well as it was a lot more laid-back than formal.
I got asked about my hobbies, what I such as to do in my extra time and a couple of questions concerning the Live Chat Representative placement. I also had some responses on my ‘Live Chat Meeting’, which was terrific to listen to.
A lot of the questions that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone and also coming to be a part of The Conversation Store family was a very crucial aspect.
It was a pleasure to speak on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and also I approved with great satisfaction, obviously. I was over the moon and also I still am!
Once I had accepted the deal I was emailed the contracts that needed to be signed digitally (exactly how trendy is that), my functioning hours, what group I would be in and all of my log-in information ready for my training.
Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hours and also he clarified everything I needed to understand about the “Live Chat Agent” position. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.
I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and also various other information I required to understand about the training process including precisely what would occur. John was a pleasure to talk with and also I felt comfy talking to him as he said he would certainly be there for any type of queries I might have if I am ever unsure or stuck.
I have had a bad round of disease, which implied I was incapable to begin my training when organized. Thankfully The Conversation Shop are a number of terrific people who are patiently waiting on me to be all right once again. I have actually never ever known such an understanding firm and I really feel blessed to be used by them.
Equally as I will quit my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for getting well and also beginning my training. Hopefully I will be a fully fledged online chat agent quickly … watch this space, my next blog post will certainly inform you all about my trip via the training procedure.