I had been seeking a job working from residence for some time as well as was about to give up. Many ‘work from home’ jobs that you locate online seem to be some form of pyramid or ‘begin your own business’ plan. Paying a joining fee or buying their items for you to sell on? No thanks!

Someday I decided to have one more little appearance as well as stumbled upon The Conversation Store. I saw the “Live Conversation Agent” task on their professions page and also, after reading the summary, a big wave of happiness came over me. Not just did I suit their requirements to a tee (thorough student with a curious mind, strong capacity to multi-task, high levels of organisation chat museum jobs and a keying speed over 80 words per min), it also appeared like a job that I would truly love to do!

I used instantly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Chat Meeting’; following on from the first application concerns, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s website. I opened my browser, went to The Conversation Shop homepage and also just clicked the live conversation tab. I had actually arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was quickly moved to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we introduced ourselves and also had a bit of an informal welcoming chat (which made me feel comfortable). Then it was on to the primary meeting. What was weird was the truth that the conversation was really comparable to a face-to-face interview, except it was via live conversation!

The concerns were about my previous experience, why I was getting the work, exactly how I ‘d take care of specific scenarios and my expertise of The Chat Shop and their solutions.

Amy was aiming to expose my staminas and weaknesses to determine whether I might meet the high assumptions that they set. She would like to know where I would require a little added training as well as where I could bring new skills to the team.

Why I wanted the position was additionally extremely crucial obviously. Although much of our team is spread across the UK, The Conversation Store is absolutely a close knit team with huge ambitions. Each one people is an essential part of supplying the results that we provide for clients.

Needs, such as my inputting rate, were checked also obviously. Having to transform numerous site visitors whilst supplying customer satisfaction indicates that you need to think and kind quick.

Amy additionally offered me the chance to ask any kind of questions that I had, and she answered them thoroughly. I was happy as well as wishing that I did well in my real-time chat interview!

As you’ve most likely presumed (by me writing this post) I did succeed in my first interview for the online conversation task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was additionally very anxious! Fortunately the telephone meeting was not as frightening as I once believed and it was extra informal than official.

I got inquired about my hobbies, what I like to do in my leisure and also a few concerns concerning the Live Chat Agent position. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A lot of the concerns that Joe asked were about my character. Joe said that moving on with everyone and also ending up being a part of The Chat Store household was an extremely vital element.

It was a satisfaction to speak on the phone to my possible future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … as well as I approved with fantastic enjoyment, of course. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be signed digitally (just how cool is that), my functioning hours, what team I would be in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and also he described everything I needed to find out about the “Live Chat Agent” placement. I saw to it to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then given the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and also other information I needed to know about the training procedure including precisely what would certainly happen. John was an enjoyment to speak with and also I felt comfy chatting to him as he claimed he would certainly be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a poor round of ill health, which implied I was unable to begin my training when arranged. The Good News Is The Chat Shop are a number of fantastic people who are patiently waiting on me to be all right once more. I have actually never ever recognized such an understanding business and I really feel fortunate to be employed by them.

Equally as I was about to give up my work search, I stumbled across The Conversation Store. I’m excitedly waiting for recovering as well as beginning my training. With any luck I shall be a fully fledged real-time chat agent soon … watch this area, my next message will certainly inform you everything about my trip through the training procedure.