I had actually been seeking a work working from residence for some time and will quit. A lot of ‘work from house’ jobs that you discover online seem to be some kind of pyramid or ‘start your very own company’ system. Paying a joining fee or buying their products for you to sell on? No thanks!

Eventually I determined to have an additional little appearance and also encountered The Conversation Shop. I saw the “Live Chat Representative” work on their professions page and also, after reading the description, a big wave of joy came me. Not only did I fit their demands to a tee (meticulous student with an inquisitive mind, solid ability to multi-task, high levels of organisation chat state jobs and also a typing speed above 80 words per min), it also seemed like a work that I would truly love to do!

I used immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was instead delighted as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Shop’s website. I opened my internet browser, went to The Conversation Store homepage as well as just clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that prepared and also waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a little bit of an informal welcoming conversation (that made me really feel at ease). After that it was on to the major meeting. What was strange was the reality that the conversation was extremely similar to a face-to-face interview, except it was using real-time conversation!

The questions were about my previous experience, why I was applying for the task, exactly how I would certainly deal with specific circumstances as well as my knowledge of The Conversation Shop and also their services.

Amy was seeking to disclose my staminas and also weak points to figure out whether I could meet the high assumptions that they establish. She needed to know where I would certainly need a little additional training and where I could bring new abilities to the group.

Why I wanted the placement was also very crucial of course. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close knit team with big ambitions. Each and every one of us is an essential part of supplying the results that we provide for customers.

Demands, such as my typing rate, were evaluated as well naturally. Having to convert multiple website site visitors whilst offering client satisfaction indicates that you need to assume as well as type fast.

Amy additionally provided me the possibility to ask any concerns that I had, and also she addressed them completely. I enjoyed as well as really hoping that I succeeded in my live chat interview!

As you’ve probably presumed (by me creating this article) I did do well in my preliminary interview for the online chat task. I was invited to the next phase of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was also extremely nervous! Luckily the telephone interview was not as scary as I as soon as thought and also it was a lot more casual than formal.

I obtained inquired about my hobbies, what I such as to do in my extra time as well as a few inquiries concerning the Live Conversation Agent placement. I additionally had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that getting on with everybody as well as becoming a part of The Chat Store family members was a very crucial variable.

It was a pleasure to talk on the phone to my possible future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with excellent pleasure, certainly. I mored than the moon and also I still am!

Once I had actually approved the deal I was emailed the agreements that needed to be signed digitally (how great is that), my working hours, what team I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hours and also he described everything I needed to find out about the “Live Chat Agent” setting. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I needed to find out about the training process consisting of precisely what would happen. John was a pleasure to talk with as well as I really felt comfortable talking to him as he stated he would be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a poor round of ill health, which suggested I was unable to begin my training when arranged. Thankfully The Conversation Store are a bunch of fantastic individuals who are patiently waiting for me to be well enough again. I have never understood such an understanding business as well as I feel fortunate to be utilized by them.

Just as I will surrender my task search, I came across The Conversation Store. I’m eagerly awaiting getting well and also beginning my training. With any luck I will be a totally fledged live chat agent soon … view this space, my following post will inform you all about my journey through the training procedure.