I had been searching for a job functioning from house for some time and also will give up. The majority of ‘function from residence’ work that you locate on-line seem to be some kind of pyramid or ‘begin your own company’ system. Paying a joining fee or purchasing their products for you to sell on? No thanks!

Eventually I made a decision to have another little look and encountered The Conversation Shop. I saw the “Live Chat Agent” work on their occupations page as well as, after checking out the summary, a huge wave of happiness came by me. Not only did I fit their needs to a tee (careful learner with a curious mind, solid ability to multi-task, high levels of organisation chat stylist advisor job and an inputting rate over 80 words per minute), it additionally felt like a task that I would really love to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me and also used me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the first stage of the employment procedure.

I was instead delighted as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s site. I opened my internet browser, mosted likely to The Conversation Shop homepage as well as simply clicked the real-time conversation tab. I had actually come to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a bit of a casual inviting chat (that made me really feel secure). After that it was on to the major interview. What was unusual was the fact that the discussion was extremely similar to an in person meeting, except it was using live chat!

The concerns had to do with my previous experience, why I was making an application for the job, how I would certainly take care of particular circumstances as well as my expertise of The Chat Store and their solutions.

Amy was wanting to disclose my toughness and also weaknesses to identify whether I might meet the high assumptions that they establish. She wanted to know where I would require a little additional training and where I could bring brand-new talents to the team.

Why I wanted the setting was also extremely important certainly. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved group with large aspirations. Each one of us is an integral part of supplying the outcomes that we do for clients.

Demands, such as my keying speed, were evaluated too obviously. Needing to transform several site visitors whilst giving client contentment implies that you have to believe as well as kind fast.

Amy likewise offered me the chance to ask any kind of inquiries that I had, and she addressed them extensively. I was happy and hoping that I did well in my online conversation interview!

As you have actually probably thought (by me writing this post) I did do well in my preliminary meeting for the online conversation job. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far but I was likewise really worried! Fortunately the telephone interview was not as terrifying as I when believed and also it was a lot more informal than formal.

I obtained inquired about my pastimes, what I like to do in my leisure and also a few concerns concerning the Live Conversation Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was great to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that getting on with everybody and also coming to be a part of The Chat Shop household was a very crucial factor.

It was a pleasure to talk on the phone to my potential future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … and also I accepted with wonderful satisfaction, naturally. I mored than the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my functioning hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and he discussed everything I required to understand about the “Live Chat Agent” placement. I saw to it to make lots of notes in my note pad as it is a lot to absorb.

I was then offered the dates of when my training would start (training lasts around 3 weeks and we’re paid during the procedure) as well as other information I required to find out about the training process including exactly what would happen. John was a pleasure to talk to and also I felt comfortable chatting to him as he stated he would certainly be there for any kind of queries I might have if I am ever uncertain or stuck.


I have had a poor spell of disease, which meant I was incapable to start my training when organized. Fortunately The Chat Store are a lot of terrific individuals that are patiently waiting on me to be well enough once more. I have never ever recognized such an understanding company and I really feel privileged to be utilized by them.

Just as I was about to quit my work search, I came across The Chat Store. I’m excitedly awaiting getting well as well as beginning my training. With any luck I shall be a totally fledged live chat agent soon … view this area, my next article will inform you everything about my journey via the training procedure.