I had been seeking a task functioning from residence for some time and also was about to give up. The majority of ‘function from house’ jobs that you locate on the internet appear to be some form of pyramid or ‘start your own organization’ system. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

Eventually I chose to have one more little appearance as well as came across The Chat Shop. I saw the “Live Conversation Representative” task on their careers web page and also, after reading the description, a huge wave of joy came me. Not only did I match their needs to a tee (meticulous student with an investigative mind, strong capacity to multi-task, high degrees of organisation chat support agent job and a typing speed over 80 words per minute), it also felt like a job that I would truly enjoy to do!

I used immediately! I patiently waited for a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me and also offered me a ‘Live Conversation Interview’; adhering to on from the first application concerns, this is the initial stage of the employment process.

I was rather delighted as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s internet site. I opened my browser, mosted likely to The Chat Store homepage and simply clicked the online chat tab. I had reached my interview.

After presenting myself to a representative that was managing chat at the time, I was quickly moved to Amy, who was ready and also waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a little bit of an informal inviting conversation (which made me really feel at ease). After that it was on to the main interview. What was odd was the reality that the discussion was really comparable to a face-to-face meeting, other than it was using real-time chat!

The inquiries were about my previous experience, why I was looking for the task, how I ‘d handle specific circumstances as well as my understanding of The Chat Store and also their solutions.

Amy was wanting to expose my strengths as well as weaknesses to identify whether I can fulfill the high assumptions that they establish. She wished to know where I would certainly require a little extra training and also where I might bring brand-new talents to the team.

Why I wanted the setting was additionally very essential certainly. Although much of our team is spread throughout the UK, The Chat Store is definitely a close weaved team with big passions. Every one of us is an important part of providing the results that we provide for customers.

Demands, such as my inputting rate, were checked too certainly. Having to transform several web site site visitors whilst giving client complete satisfaction suggests that you need to believe as well as type quick.

Amy also offered me the possibility to ask any concerns that I had, as well as she addressed them completely. I mored than happy and hoping that I succeeded in my online chat interview!

As you’ve most likely thought (by me composing this post) I did do well in my preliminary interview for the live conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far however I was additionally extremely worried! Thankfully the telephone interview was not as scary as I as soon as assumed and it was more informal than formal.

I obtained asked about my hobbies, what I like to do in my spare time and also a couple of inquiries concerning the Live Conversation Representative placement. I additionally had some responses on my ‘Live Chat Interview’, which was great to listen to.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that moving on with everyone as well as becoming a part of The Conversation Store household was a very crucial variable.

It was an enjoyment to speak on the phone to my prospective future managers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I approved with great enjoyment, certainly. I mored than the moon as well as I still am!

Once I had approved the deal I was emailed the agreements that needed to be authorized digitally (how great is that), my functioning hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hours and he explained everything I needed to find out about the “Live Conversation Representative” setting. I ensured to make great deals of notes in my notebook as it is a lot to take in.

I was then provided the dates of when my training would start (training lasts around 3 weeks and we’re paid during the procedure) and also various other information I needed to know about the training process consisting of exactly what would happen. John was an enjoyment to speak to and also I really felt comfy chatting to him as he stated he would certainly be there for any queries I might have if I am ever before uncertain or stuck.


I have had a negative spell of disease, which indicated I was not able to start my training when set up. Fortunately The Conversation Store are a bunch of terrific individuals who are patiently waiting for me to be well enough once again. I have actually never ever understood such a recognizing company and also I feel fortunate to be used by them.

Equally as I will quit my job search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering and also starting my training. Ideally I shall be a totally fledged real-time conversation representative soon … watch this space, my next post will inform you all about my trip through the training process.