I had been trying to find a task functioning from house for some time and was about to surrender. Many ‘work from residence’ jobs that you discover on the internet appear to be some type of pyramid or ‘start your very own business’ system. Paying a joining fee or acquiring their products for you to sell on? No many thanks!

Eventually I decided to have another little look as well as came across The Chat Shop. I saw the “Live Chat Agent” work on their occupations page and, after checking out the description, a huge wave of joy came over me. Not just did I match their needs to a tee (careful student with a curious mind, solid ability to multi-task, high levels of organisation chat support job hiring work from home and an inputting speed over 80 words per minute), it additionally felt like a task that I would truly enjoy to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s website. I opened my web browser, went to The Chat Store homepage and merely clicked the real-time conversation tab. I had reached my meeting.

After introducing myself to a representative that was handling chat at the time, I was quickly moved to Amy, that was ready as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves and also had a bit of a casual welcoming chat (that made me feel at ease). Then it was on to the primary meeting. What was unusual was the reality that the discussion was very comparable to a face-to-face meeting, except it was using real-time conversation!

The inquiries had to do with my previous experience, why I was obtaining the task, exactly how I ‘d deal with specific circumstances as well as my understanding of The Chat Store and also their solutions.

Amy was wanting to disclose my staminas and weak points to determine whether I might fulfill the high assumptions that they set. She wished to know where I would need a little extra training and also where I could bring brand-new talents to the team.

Why I wanted the placement was additionally really vital obviously. Although much of our group is spread across the UK, The Conversation Store is definitely a close knit group with huge ambitions. Each and every one people is an essential part of supplying the results that we do for customers.

Demands, such as my inputting speed, were tested too obviously. Having to convert multiple site visitors whilst providing consumer complete satisfaction implies that you need to assume and kind fast.

Amy also offered me the chance to ask any concerns that I had, and she answered them extensively. I enjoyed and hoping that I did well in my online chat meeting!

As you’ve most likely guessed (by me creating this article) I did succeed in my first meeting for the online conversation work. I was invited to the following stage of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much but I was likewise extremely anxious! Luckily the telephone meeting was not as terrifying as I as soon as thought and also it was a lot more casual than official.

I obtained inquired about my hobbies, what I like to do in my extra time and also a few concerns about the Live Chat Agent placement. I likewise had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my character. Joe claimed that proceeding with everybody and also becoming a part of The Chat Shop family members was an extremely essential factor.

It was an enjoyment to talk on the phone to my possible future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and also I approved with wonderful enjoyment, of course. I mored than the moon as well as I still am!

As soon as I had approved the deal I was emailed the contracts that required to be authorized electronically (just how awesome is that), my working hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hours and also he discussed every little thing I needed to understand about the “Live Chat Representative” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also other information I required to understand about the training procedure including precisely what would occur. John was an enjoyment to speak with and also I really felt comfy chatting to him as he claimed he would certainly be there for any kind of queries I might have if I am ever unsure or stuck.


I have had a poor spell of ill health, which implied I was unable to start my training when set up. Fortunately The Conversation Store are a lot of wonderful individuals who are patiently waiting on me to be all right once again. I have never ever understood such an understanding company as well as I feel privileged to be used by them.

Just as I will surrender my task search, I came across The Conversation Store. I’m eagerly waiting for healing as well as starting my training. With any luck I will be a totally fledged online conversation representative soon … view this space, my next blog post will inform you everything about my journey through the training process.